Two sentences that grab attention and tell remote job seekers why this role matters.
Be the calm, organized connector for clients, families, and referral partners navigating behavioral healthcare. You’ll drive a smooth, supportive referral experience while staying locked in on accuracy, follow-through, and performance metrics.
About Charlie Health
Charlie Health provides personalized, virtual behavioral healthcare for youth and young adults facing mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, coordination, and an exceptional client experience.
Schedule
- Remote
- Full-time (benefits provided for full-time, exempt employees)
- Must be based in Eugene, Oregon or within a commutable distance (as stated in posting)
- Work authorized in the United States; native or bilingual English proficiency
- Note: Posting also lists certain states as ineligible, and Oregon appears in that list, which conflicts with the Eugene requirement
What You’ll Do
- Support a positive, compassionate experience for clients and referral sources
- Speak with clients, families, and referral partners to understand needs and preferences
- Make accurate, timely outbound referrals for individuals not admitted to Charlie Health
- Coordinate with internal teams (clinical, admissions, partnerships) to complete responsibilities
- Document all interactions in the electronic record system
- Build knowledge of referral sources and services in collaboration with Outreach and Partnerships
- Serve as a liaison to ensure partner needs are met and the client experience stays central
- Follow policies and procedures while meeting performance metrics and productivity goals
What You Need
- Bachelor’s degree in health sciences, communications, psychology, social work, or related field
- 1–2 years relevant experience (healthcare preferred), especially in patient-facing roles such as case management, discharge planning, referrals, admissions, or outreach
- Strong interpersonal, relationship-building, and listening skills
- Metrics-driven mindset with experience working toward concrete targets
- History of meeting or exceeding KPIs
- Excellent written and verbal communication skills
- High organization and attention to detail
- Ability to thrive in a fast-paced environment and learn quickly
- Proficiency in Salesforce and Google Suite/MS Office
Benefits
- Comprehensive benefits for full-time, exempt employees (details provided by employer)
- Performance-based bonus (target)
- Base salary range: $45,000–$52,500 (pay varies by location, experience, internal equity, and business needs)
If this sounds like your lane, get your application in and be ready to speak to KPI wins and patient-facing experience.
Happy Hunting,
~Two Chicks…