If you’re the kind of operator who can juggle patient calls, scheduling, eligibility checks, and referrals without dropping the ball, this role is your lane. You’ll help keep Pomelo’s clinical practice running smoothly while making sure patients get connected to the care and resources they actually need.
About Pomelo Care
Pomelo Care delivers evidence-based virtual healthcare for women and children, spanning reproductive care, pregnancy, infant and pediatric care, and hormonal health through perimenopause and menopause. Their 24/7 multispecialty model supports medical, behavioral, and social needs, partnering with payers, employers, and providers to improve outcomes and expand access.
Schedule
United States (Remote)
Schedule details not specified
What You’ll Do
- Provide care navigation support by helping patients find in-network providers and connect to services like housing, transportation, WIC, and SNAP
- Monitor the member support phone line and respond to patient questions in a timely, helpful way
- Complete eligibility checks for new and existing patients and own the patient offboarding process
- Own patient scheduling, including prioritization, appointment reminders, and optimizing provider schedules
- Manage referrals to health plan Case Management teams
- Partner with the Market Operations Lead to build and improve workflows that increase care coordinator efficiency
- Support additional operational tasks as needed
What You Need
- 4+ years of healthcare administration experience (virtual care experience preferred)
- Familiarity with SDOH platforms and referral workflows
- Strong attention to detail and a bias toward fast, accurate execution
- Comfort working in ambiguity and building order out of it
- Ability to collaborate cross-functionally with clinicians and operational partners
- A patient-first mindset with a genuine interest in maternal and child health
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Generous PTO policy
Compensation for this role is estimated at $40,000–$50,000, with total compensation also including equity and benefits.
If you like being the calm, capable center of the storm in a healthcare operation, this is a real one.
Happy Hunting,
~Two Chicks…