Support patients living with chronic conditions by helping them access care, complete assessments, and stay engaged with their health programs.
About Cecelia Health
Cecelia Health is a national virtual specialty medical practice delivering integrated care for people with chronic cardiometabolic conditions. Their virtual-first model expands access, improves engagement, and supports patients through clinical, behavioral, social, and emotional needs. The company partners with health plans, providers, health systems, and life sciences to deliver scalable, evidence-based care.
Schedule
- Full-time
- 100 percent remote within the United States
- Requires ability to manage company-issued equipment and maintain a quiet, interruption-free workspace
What You’ll Do
- Handle inbound and outbound member calls
- Complete intake questionnaires and audio/video program assessments
- Conduct outreach calls to engage members
- Route calls to clinicians as needed
- Navigate multiple clinical and communication platforms at once
- Assist members with appointment scheduling
- Provide thoughtful, personalized support and customer service
- Respond to member inquiries using critical thinking and problem-solving
- Collaborate with clinicians, team leads, and clinical managers
- Support operational and administrative tasks as needed
What You Need
- 2+ years of healthcare or clinical experience
- Call center experience preferred
- Strong communication, time management, and customer service skills
- Ability to work independently and collaboratively
- Comfortable troubleshooting basic tech issues (laptop, monitor, etc.)
- Familiarity with EHR/EMR systems and Microsoft Office
- Must reside in the United States and have reliable high-speed internet
- Organized, empathetic, and skilled at managing multiple systems at once
Benefits
- Fully remote role
- Mission-driven work supporting patients with chronic conditions
- Collaborative virtual care environment
- Opportunities to support both clinical operations and member-facing engagement
If you’re passionate about healthcare access and love helping people feel supported, this role is worth a look.
Happy Hunting,
~Two Chicks…