Be the calm center of the storm for neurology patients, helping them navigate visits, insurance, billing, and next steps without feeling overwhelmed. If you’ve worked with prior auths, know how to communicate with empathy, and you’re organized enough to keep a million moving parts from falling apart, this role is a great fit.
About Neura Health
Neura Health is building a virtual neurology practice to reduce the 4–6 month wait many patients face for specialty care. They pair technology with clinical teams to improve access and outcomes for chronic neurological conditions like migraines and sleep disorders. Neura is Series A with $22M+ in backing and focused on expanding high-quality brain health care.
Schedule
- Remote
- Full-time
- Must manage inbound patient inquiries on an online messaging platform 8 hours/day, 5 days/week (various schedules available)
- Some schedules may include Sundays (they ask about Sunday availability)
What You’ll Do
⦁ Coordinate patient care through messaging and phone to ensure a smooth, high-touch experience
⦁ Prepare patients for medical visits by keeping charts updated and making sure they have the right info before appointments
⦁ Support scheduling, membership adjustments, and other administrative needs
⦁ Help patients navigate insurance coverage for labs, prescriptions, and scans, including prior authorizations and billing operations support
⦁ Explain complex information clearly and empathetically to improve adherence to treatment plans
⦁ Resolve billing issues and support payment collection
⦁ Handle ad-hoc reporting and special project requests
⦁ Track recurring patient feedback themes and help develop scalable solutions
⦁ Improve clinical processes and SOPs, collaborating cross-functionally with other teams
⦁ Maintain strict confidentiality and HIPAA compliance at all times
What You Need
⦁ 2+ years of experience in healthcare, medical assistance, or clinical care
⦁ Direct insurance experience (prior authorizations, eligibility, copays)
⦁ Strong communication skills with an empathetic service style
⦁ Proactivity, autonomy, and an owner’s mindset
⦁ Organization and attention to detail
⦁ Soft skills: listening, negotiating, decision-making, and leadership
⦁ Preferred: experience working closely with clinicians, EMR familiarity, and testing portals
Benefits
⦁ Salary: $55,000–$60,000/year plus benefits
If you’re solid with prior auths and you actually like helping patients untangle the “healthcare maze,” apply now. This job is basically the bridge between “I’m confused” and “I’m taken care of.”
One quick reality check: if you hate billing conversations or you get frazzled by multiple threads at once, don’t force this one. But if you’re a steady operator, you’ll thrive.
Happy Hunting,
~Two Chicks…