If you’re good with people and even better at guiding them when they’re stressed, this role is all about being the steady hand. You’ll help families find and hire in-home caregivers, then stay with them after the match to make sure the experience stays strong.
About Sharecare
Sharecare is a digital healthcare company delivering software and tech-enabled services across the healthcare ecosystem. Through data-driven insights and a broad platform that includes care management, home care resources, and health information management, Sharecare helps people navigate healthcare more easily and improve well-being. This role supports CareLinx, Sharecare’s in-home caregiver matching platform.
Schedule
- Remote (US), except Mesa, AZ area candidates
- Mesa, AZ area: required on-site 5 days per week
- Full-time, hourly
- Posted 2 days ago
What You’ll Do
- Guide members through the caregiver search process in a call center environment using strong relationship building and communication
- Support families after a caregiver is hired to ensure satisfaction and help if needs change
- Search for viable caregiver candidates, help schedule interviews, and support the hire process
- Maintain relationships with caregivers and provide ongoing support to improve retention
- Document accurate, complete notes in the CareLinx EHR system
- Communicate clearly with members and caregivers via phone, email, and text
- Collaborate professionally with other teams inside CareLinx
- Meet performance goals set by CareLinx guidelines and support additional tasks as assigned
What You Need
- High school diploma or equivalent (required)
- 1+ year in a productivity-based customer service role or call center environment, or 2+ years in a customer service environment
- Strong time management, organization, and multitasking skills
- Clear verbal and written communication skills
- Comfort working toward performance goals in a structured environment
- Ability to maintain confidentiality and exercise good judgment
- Microsoft Office experience
- Preferred: some college coursework
- Preferred: previous healthcare experience
- Nice to have: military experience
Benefits
- Full-time, hourly position
- Opportunity to support families through real-life care decisions with ongoing follow-through
- Experience working in a healthcare services and support environment
- Equal Opportunity Employer and E-Verify participant
If you like helping people make big decisions without feeling lost, this is a meaningful support role that stays busy in the best way.
Bring your empathy, your organization, and your follow-through, and help families land the right in-home care match.
Happy Hunting,
~Two Chicks…