Canada Payroll Specialist I

locationsUS-Remotetime typeFull timeposted onPosted 2 Days Agojob requisition idREQ-2023-399

OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at

Position Summary/Objective
The Canada Payroll Specialist I will be responsible for providing managed payroll administration services and Workday payroll processing support to a book of clients, and will manage multiple projects with various deadlines in a fast-paced work environment.   This position resides in a customer team environment and, in addition to supporting named customers will also support all customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required.

Essential Functions/Duties/Responsibilities

  • Act as named Specialist for Payroll Administrative customers; and, support other OSV payroll, tax and garnishment customers as needed within the service team
  • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met
  • Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as Tax
  • Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed
  • Troubleshoot quarter and year-end audit reports and make recommendations to customers
  • Meet quality and production metrics and scorecards


  • Excellent critical thinking, consultative, and problem-solving skills
  • Strong communication skills with emphasis on outstanding customer service 
  • Strong organizational skills with ability to multi-task and support multiple customers effectively
  • Strong analytical, data entry, research skills and excellent problem solving and mathematical skills
  • Self-directed management of workload with ability to meet tight deadlines and competing demand
  • Strong understanding of payroll processes and procedures

Qualifications and Experience

  • Associate degree or higher preferred       
  • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
  • Advanced Proficiency with the Microsoft Word and Excel
  • Strong understanding of Payroll Taxes, Payroll configuration and Payroll Compliance
  • Year-End Support and W2 experience
  • Strong written and verbal communication skills

Preferred Skills

  • Experience in an outsourcing environment – payroll, or tax, Workday and Salesforce programs


You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.