DMI, LLC is seeking a ServiceNow Business Analyst to support our federal customer.
Duties and Responsibilities:
- Analyze processes and workflows to identify opportunities for improvement through software support
- Define requirements for software applications
- Develop use cases for test scenario
- Analyze and document system interfaces, database structures, and data flows
- Coordinate and lead analytic activities with stakeholders; and
- Use software tools as required to document requirements, analyze needs, identify risk, propose designs, and write documentation.
Qualifications
Education and Years of Experience:
- Bachelor’s in IT or Computer Science (Or equivalent experience)
- 2 years in ServiceNow environment
Required and Desired Skills/Certifications: Demonstrated skill in process analysis methods and techniques
- Demonstrated experience in analyzing processes and identifying opportunities for improvements through software support
- Demonstrated experience establishing successful relationships with business stakeholders
- Demonstrated experience in analyzing data structures and data flows;
- Excellent oral and written communication skills
- Proficiency with MS Excel, Word, Visio or a similar tool, and PowerPoint.
- 5+ years of proven experience in an analytics and systems development capacity
- Proven analytical abilities
- Proficiency with Google Analytics
- Practical experience generating process documentation and reports
- Excellent communicator with the ability to translate data into actionable insights
- Good at creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
- Defining business requirements and reporting them back to stakeholders
