Business Analyst

DMI, LLC is seeking a ServiceNow Business Analyst to support our federal customer. 

Duties and Responsibilities:

  • Analyze processes and workflows to identify opportunities for improvement through software support
  • Define requirements for software applications
  • Develop use cases for test scenario
  • Analyze and document system interfaces, database structures, and data flows
  • Coordinate and lead analytic activities with stakeholders; and
  • Use software tools as required to document requirements, analyze needs, identify risk, propose designs, and write documentation. 


Education and Years of Experience: 

  • Bachelor’s  in IT or Computer Science (Or equivalent experience)
  • 2 years in ServiceNow environment

Required and Desired Skills/Certifications: Demonstrated skill in process analysis methods and techniques

  • Demonstrated experience in analyzing processes and identifying opportunities for improvements through software support
  • Demonstrated experience establishing successful relationships with business stakeholders
  • Demonstrated experience in analyzing data structures and data flows;
  • Excellent oral and written communication skills
  • Proficiency with MS Excel, Word, Visio or a similar tool, and PowerPoint. 
  • 5+ years of proven experience in an analytics and systems development capacity
  • Proven analytical abilities
  • Proficiency with Google Analytics 
  • Practical experience generating process documentation and reports
  • Excellent communicator with the ability to translate data into actionable insights
  • Good at creating a detailed business analysis, outlining problems, opportunities, and solutions for a business
  • Defining business requirements and reporting them back to stakeholders