This is for someone who can translate “billing chaos” into calm, clear answers, fast. You’ll be the product-savvy billing brain in the inbox, troubleshooting RCM and billing software issues, triaging tickets, and escalating the right problems to the right teams so customers stay moving.
About Prompt Therapy Solutions
Prompt builds modern, highly automated software for outpatient rehab therapy businesses. They’re a fast-growing therapy EMR company focused on improving patient care, streamlining operations, and cutting waste by digitizing a paper-heavy industry.
Schedule
- Full-time, remote
- Department: Success (Customer Experience)
- Pay: $24.00–$28.00/hour
- Bonus: eligible (performance-based)
- Support channel: email-first via help desk platform
What You’ll Do
⦁ Answer customer questions about RCM and billing software through the email support channel with accurate, efficient solutions
⦁ Triage tickets, escalate to the correct teams, and provide clean, complete context so customers don’t get stuck in limbo
⦁ Support engineering ticket creation, review, and prioritization
⦁ Build deep product knowledge to handle a wide range of billing and software inquiries in a single-channel support system
⦁ Drive customer satisfaction by understanding unique needs and delivering value, not just canned replies
⦁ Spot patterns and advocate for product or service improvements that make the customer experience better
What You Need
⦁ 3+ years in a customer-facing support role (tech support or similar)
⦁ Medical billing background required (physical therapy billing strongly preferred)
⦁ Experience in medical billing ops or related functions (RCM follow-up, claim review/submission, system management, data management, etc.)
⦁ Analytical, troubleshooting-first mindset: you can test use cases and isolate software issues
⦁ Self-directed and quick to learn without needing hand-holding
⦁ Strong multitasking and documentation habits (records, reports, instructions)
⦁ Proficient in Excel
⦁ Excellent written and verbal communication (email is your main weapon)
Benefits
⦁ Competitive hourly pay ($24–$28/hr) plus bonus potential
⦁ Remote/hybrid environment
⦁ Flexible PTO
⦁ Medical, dental, vision
⦁ 401(k)
⦁ Company-paid disability and life insurance
⦁ Company-paid family and medical leave
⦁ FSA/DCA and commuter benefits
⦁ Discounted pet insurance
⦁ Fitness/gym credits
⦁ Potential equity for outstanding performance
⦁ Recovery suite at HQ (cold plunge, sauna, shower)
⦁ Company-sponsored lunches
Quick reality check (so you don’t waste time): this role says medical billing background is required and PT billing is strongly preferred. If you don’t have billing experience, you can still apply, but you’ll be fighting uphill against the “required” line.
Happy Hunting,
~Two Chicks…