This is a senior, customer-facing revenue-cycle and billing leadership role. You’re not just “support.” You’re the person enterprise billing teams trust to implement best practices, fix escalations, train full RCM departments, and translate messy billing realities into clean workflows and accurate reporting inside Prompt.
About Prompt Therapy Solutions
Prompt builds highly automated software for outpatient rehab therapy businesses. They’re positioning themselves as a modern therapy EMR, with a heavy focus on efficiency, outcomes, and customer success.
Schedule
- Full-time, remote
- Department: Success
- Compensation: $70K–$140K
What You’ll Do
- Onboard enterprise billing teams and train entire RCM staffs on Prompt billing best practices
- Support Sales during enterprise deals (as needed)
- Teach best practices across submissions, posting, invoicing, AR, and workflow setup
- Become a reporting and accounting power user: accrual accounting, AR reporting, KPI reporting, Excel-based analysis
- Train client accounting and finance teams to pull what they need from Prompt’s reporting suite
- Bring a full revenue cycle mindset, including baseline understanding of EDI/ERA and how it impacts operations
- Build strong relationships with enterprise billing orgs (including third-party billing firms) and in-house billing teams
- Handle escalations where reporting, accounting, or complex billing expertise is required
- Mentor/guide other Billing Success Managers and cross-functional partners
What You Need
- Bachelor’s in Finance, Accounting, or Business or a professional certification (CPA/CFA/similar). They say relevant experience can substitute
- 5+ years in medical billing (PT/OT/SLP experience strongly desired)
- Experience working in or with enterprise-sized RCM orgs supporting 100+ therapists (success role or RCM leadership preferred)
- 2–3 years minimum RCM leadership experience
- Solid accounting fundamentals (you can speak finance, not just billing)
- Strong technical skills, highly proficient in Excel
- Comfortable learning software fast and living in the details
- Strong written and verbal communication
- Comfortable with occasional “beyond standard hours” moments
- Independent worker with minimal oversight
Benefits
- Competitive salary (wide range: $70K–$140K)
- Remote/hybrid environment
- Potential equity for standout performance
- Flexible PTO
- Medical, dental, vision
- 401(k)
- Company-paid disability and life insurance
- Company-paid family and medical leave
- FSA/DCA and commuter benefits
- Discounted pet insurance
- Fitness/gym credits
- Company-sponsored lunches
- Recovery suite at HQ (cold plunge, sauna, shower)
Real talk before you spend time: this role is not an entry-to-mid pivot. If you don’t have 5+ years in medical billing plus leadership and enterprise exposure, you’ll probably get screened out fast. But if you do have leadership chops and strong Excel/accounting comfort, this is a serious pay jump.
Happy Hunting,
~Two Chicks…