Help small business owners stay protected by keeping their commercial insurance billing clean, accurate, and stress free. This mid level remote billing role lets you handle more complex issues while still staying close to customers and agency partners every day.
About Pie Insurance
Pie Insurance is a tech forward commercial insurance company focused on making coverage affordable and as easy as pie for small businesses. They use data and automation to simplify how workers’ comp and other commercial policies are quoted, billed, and serviced. The team is made up of builders and problem solvers who care about doing right by small business owners and each other.
Schedule
- Full time, remote role based anywhere in the United States (territories excluded).
- Standard business hours with some flexibility based on team needs.
- Requires reliable, high speed internet and a quiet, professional home workspace.
What You’ll Do
- Handle Tier II phone, email, and platform based billing communication with customers, agency partners, and internal teams.
- Manage mid level technical billing inquiries, resolving issues accurately and with strong customer service.
- Monitor and maintain service level agreements while staying compliant with federal and state regulations.
- Meet or exceed production goals tied to Billing Tier II work volume and quality.
- Build relationships with agency partners and internal stakeholders to keep communication clear and consistent.
- Research and resolve complex billing issues while looking for ways to prevent similar problems in the future.
- Advocate for the customer’s perspective and help voice customer needs to internal teams.
- Stay current on billing policies, procedures, and system workflows through ongoing training.
- Support onboarding and training of new Tier I billing hires, including shadow sessions and knowledge sharing.
- Complete other billing and operations duties as assigned.
What You Need
- High school diploma or GED required; college coursework or a bachelor’s degree preferred.
- At least 2 years of experience in financial services, collections, or banking.
- At least 1 year of customer service experience in a fast paced, high volume environment.
- Familiarity with Pie’s internal systems and standards is highly preferred (for internal candidates).
- Strong verbal and written communication skills with a professional, customer focused tone.
- Demonstrated problem solving skills and comfort challenging the status quo to improve processes.
- Self directed, proactive, and able to complete work with strong speed, accuracy, and consistency.
- Ability to work well in a team environment and build collaborative relationships across departments.
- Experience with G Suite tools, Salesforce, payment processing systems, and collaboration tools such as Slack.
Benefits
- Base compensation range of 21 to 25 dollars per hour, depending on experience and location.
- Competitive cash compensation plus equity so you truly get a piece of the pie.
- Comprehensive health plans.
- Generous paid time off.
- Future focused 401k match.
- Generous parental and caregiver leave.
Roles where you can grow from Tier II work into deeper ownership while staying fully remote do not sit around long.
If you like solving billing problems, talking to people, and helping small businesses thrive, this one is worth your energy.
Happy Hunting,
~Two Chicks…