Own the billing casework that keeps customers confident and cash moving, without the chaos. If you’re sharp in Excel, calm with escalations, and the kind of person who closes loops fast, Flock is hiring for impact, not busywork.
About Flock Safety
Flock Safety is a public-private safety technology platform connecting cities, law enforcement, businesses, schools, and neighborhoods to help prevent crime and improve security. Their hardware and software power a nationwide network used by thousands of communities, with a strong emphasis on privacy and responsible innovation.
Schedule
- Full-time
- Remote (USA), with priority for candidates near key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco
- Fast-paced, case-driven role supporting billing operations and escalations
What You’ll Do
⦁ Serve as the primary point of contact for billing operations cases and escalations for customers and internal stakeholders
⦁ Manage your case queue proactively to ensure timely resolutions and SLA performance
⦁ Maintain clean, accurate case notes and tagging to support reporting and performance tracking
⦁ Perform customer reconciliations and analysis to resolve invoice discrepancies and improve clarity
⦁ Build strong relationships with cross-functional teams to streamline communication and problem-solving
⦁ Escalate internal and external inquiries via meetings and email to drive timely outcomes
⦁ Identify and recommend process improvements to optimize workflows and efficiency
⦁ Support broader finance work as needed, including cash application, invoicing, collections, and month-end close deliverables
What You Need
⦁ 2–5 years of billing operations and/or accounts receivable experience in a fast-paced, high-growth environment
⦁ Strong written and verbal communication skills, including handling escalated customer issues with professionalism
⦁ Advanced Excel skills (pivot tables, VLOOKUPs, and complex formulas for analysis and reconciliation)
⦁ Strong analytical thinking and comfort working with datasets to drive decisions
⦁ Organized, self-motivated, and able to work independently while juggling multiple priorities
⦁ Collaborative, cross-functional mindset with a customer-first approach
⦁ Nice to have: Salesforce experience and comfort on Zoom calls
Benefits
⦁ Base salary range: $65,000 – $85,000 (plus equity/stock options)
⦁ Flexible PTO plus 11 company holidays
⦁ Fully paid medical, dental, and vision benefits for employees, plus HSA match
⦁ 12 weeks fully paid parental leave (plus additional recovery time for birthing parents)
⦁ Fertility and family benefits (including a lifetime maximum benefit for adoption, surrogacy, or fertility expenses)
⦁ Mental health support through Spring Health
⦁ Caregiver support through Cariloop
⦁ Work-from-home stipend ($150/month)
⦁ Productivity stipend ($300/year)
⦁ One-time home office stipend ($750)
⦁ Equity tax advisor sessions (Carta Tax Advisor)
⦁ Employee Resource Groups (Women of Flock, Flock Proud, LEOs, Melanin Motion)
Roles like this are for people who don’t just “answer the ticket,” they solve the root problem and make it cleaner for the next customer.
Happy Hunting,
~Two Chicks…