You’re the type who sees a messy invoice queue and immediately wants to clean it up. As a Billing Specialist at Flock Safety, you’ll be the go to person for resolving billing questions, untangling invoice issues, and keeping cash flowing smoothly in a fast growing, mission driven tech company. This is a fully remote role with strong preference for candidates in major hubs (Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco), but exceptional candidates across the U.S. are welcome.
About Flock Safety
Flock Safety is a leading safety technology platform helping communities prevent crime instead of just reacting to it. Their hardware and software connect cities, law enforcement, schools, businesses, and neighborhoods into a nationwide public private safety network. With nearly $700M in venture funding and a multi billion dollar valuation, Flock is scaling intentionally, combining big impact work with a culture that values ownership, speed, and collaboration.
Schedule
- Position: Billing Specialist (internal title: Order Management Specialist)
- Location: Remote – USA (priority hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco)
- Employment type: Full time
- Department: Finance / Case Management
- Work setup: Remote, with regular collaboration over Zoom and internal tools
- General expectations: Results oriented culture with a focus on 90 day goals, not busywork
What You’ll Do
- Serve as the primary point of contact for customers and internal stakeholders on billing operations cases, issues, and escalations.
- Manage your case queue proactively to ensure all billing and invoice questions are resolved in a timely manner.
- Maintain clear, complete, and accurate case notes and tags so management can report on performance and trends.
- Perform customer reconciliations and analysis when there are billing discrepancies or clarity needed around invoices.
- Build strong relationships with internal teams (CSMs, TSMs, Finance, etc.) to streamline communication and problem solving.
- Escalate internal and external inquiries through management meetings and email when needed to keep resolutions on track.
- Identify and suggest process improvements to make billing workflows more efficient and scalable.
- Support the broader finance team with tasks such as cash application, customer invoicing, collections, and MEC deliverables as needed.
What You Need
- 2 to 5 years of experience in billing operations and/or accounts receivable in a fast paced, high growth environment.
- Strong track record managing escalated customer issues with calm, professionalism, and clear communication.
- Excellent written and verbal communication skills with confidence in speaking to both customers and internal stakeholders.
- Strong analytical skills and experience working in Excel (pivot tables, VLOOKUPs, and complex formulas).
- Comfortable juggling multiple priorities, staying organized, and hitting deadlines without needing constant supervision.
- High level of enthusiasm and adaptability in a changing, fast moving environment.
- Team player mindset with the ability to collaborate cross functionally to solve complex account issues.
- Experience with Salesforce and Zoom calls is a plus.
Benefits
- Salary range: $65,000 to $85,000 base, plus stock options (starting offers typically land around the midpoint based on experience and competencies).
- Flexible PTO plus 11 company holidays.
- Fully paid health benefits for employees, including Medical, Dental, Vision, and HSA match.
- 12 weeks of 100% paid parental leave for all parents, plus an additional 6–8 weeks physical recovery time for birthing parents.
- Fertility and family building benefits through Maven with up to $50,000 lifetime maximum for eligible adoption, surrogacy, or fertility expenses.
- Mental health support through Spring Health (therapy, coaching, medication management, and digital tools).
- Caregiver support through Cariloop.
- Access to Carta Tax Advisors for 1:1 equity and tax guidance.
- Employee Resource Groups (Women of Flock, Flock Proud, LEOs, Melanin Motion) to support belonging and community.
- Monthly WFH stipend ($150) to cover remote work costs.
- Annual productivity stipend ($300) for tools like Audible, Calm, Masterclass, Duolingo, Grammarly, and more.
- One time home office stipend ($750) to set up your ideal workspace.
Roles like this in high growth companies move fast. If this sounds like your lane, don’t sit on it.
If you love solving billing puzzles, talking to people, and being the steady hand in the middle of the action, this could be your next move.
Happy Hunting,
~Two Chicks…