Support a fast-moving billing team in a fully remote role where your accuracy, problem-solving, and customer care keep operations running smoothly.
About First Advantage
First Advantage is a global leader in background screening and identity solutions, trusted by Fortune 100 and Global 500 companies. The organization is built on empathy, integrity, and innovation, with a diverse workforce dedicated to delivering secure, mission-critical services. Team members are encouraged to bring their authentic selves to work while contributing to meaningful, high-impact solutions.
Schedule
- Full-time
- 100 percent remote
- Must reside and be authorized to work in the United States
What You’ll Do
- Support billing, collections, and account management operations
- Investigate and resolve billing discrepancies, errors, and dispute issues
- Research billing concerns across multiple systems and prepare credit memos or rebills when needed
- Track outstanding billing issues and follow up to ensure timely resolution
- Assist with monthly billing cycle runs and special/custom billing processes
- Work with large datasets and spreadsheets to ensure accuracy
- Calculate qualifying sales for monthly commission payouts
- Reconcile customer accounts as needed
- Meet internal deadlines and maintain consistent communication
What You Need
- Strong Microsoft Excel skills (pivot tables, VLOOKUPs)
- 3+ years of experience in collections, billing/invoicing, or accounts receivable
- Experience with accounting or financial management software
- Exceptional attention to detail and accuracy with large financial datasets
- Strong interpersonal, written, and verbal communication skills
- Ability to work effectively in a team and manage tasks independently
- Strong analytical, problem-solving, and time-management abilities
- Ability to maintain confidentiality and operate with professionalism
Benefits
- $22–$23 per hour
- Remote work with occasional business travel
- Medical, dental, vision, and supplemental insurance options
- 401(k) with employer match and Employee Stock Purchase Plan
- Competitive and flexible PTO plus nine company holidays
- Access to professional development, growth opportunities, and supportive leadership
A strong fit for detail-oriented professionals who enjoy fast-paced work and solving billing challenges.
Happy Hunting,
~Two Chicks…