Customer Service team member whose primary responsibility will be processing payments from patients and surgeon offices, making package adjustments to all package accounts, sending out monthly invoices to all surgeon/facility directed accounts. Other responsibilities may include, but are not limited to:
Job Highlights
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to):
- Processing patient demographics, registering patients in USAP’s billing system
- Processing custom edits to ensure proper billing to either patient or surgeon
- Partnering with other RCM departments to ensure appropriate billing for split cosmetic/insurance cases
- Researching accounts to ensure credit balances are processed appropriately
- Partnering with surgeon’s offices and facilities to help resolve any billing or patient issues.
- Work ETM view posting cosmetic adjustments.
REPORTING TO THIS POSITION: This position will not be responsible for any direct reports
Qualifications
JOB REQUIREMENTS (Knowledge, Skills and Abilities):
- Customer Service experience (call center, health care front office, etc.)
- Professional communication skills, both verbal and written
- RCM experience preferred, health care experience preferred
EDUCATION/TRAINING/EXPERIENCE:
- High School diploma
- Healthcare/RCM experience preferred
- High volume phone call experience preferred
- Anesthesia knowledge is a bonus
PHYSICAL REQUIREMENTS:
- Ability to sit at a desk and computer for a full 8 hour shift, continuous data entry
- Ability to answer inbound phone calls and make outbound phone calls
WORKING CONDITIONS (environment and safety):
- Work performed in office environment (currently remote environment)
- Involves frequent contact with professional staff and managed care organizations
- Work may be stressful at times
- Interaction with others is frequent and often disruptive
disclaimer: The above job description has been written to indicate the general nature and level of work performed by employees within this classification. It is not written to be inclusive of all duties, responsibilities and qualifications required of employees assigned to this job.
Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.