Employer: Storable
Location: Delaware, Florida, Georgia, Idaho, Iliinois, Indiana, Kansas, Michigan, Missouri, Mississippi, North Carolina, Nebraska, New Jersey, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, Alabama, Colorado, Connecticut.
Are you a master at resolving customer billing issues? Do you find zen in organizing and keeping track of small details? Does the sound of a perfectly balanced client account ring like music in your ears? If so, we may have the perfect position for you.
Storable is actively seeking a Billing Specialist to support the Company’s billing needs. You will work closely with the Accounting and Client Care team to resolve customer billing issues and proactively manage customer accounts. This person will handle tactical responsibilities associated with client billing (e.g., maintaining our collections backlog, coordinating the various components of real-time billing), and drive the holistic vision for our billing flow (e.g., identifying process gaps, working with stakeholders to prioritize and implement improvements, advocating for high-prio features). This is a highly cross functional role working across multiple software platforms and collaborating with multiple teams across the business.
Location: Remote*
*All applicants must be currently authorized to work in the United States on a full-time basis and you must reside in the following states: AL, AZ, CO, CT, DE, FL, GA, ID, IL, IN, KS, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, WI
What you will do everyday:
- Account creation and maintenance of client list with a focus on accuracy
- Manage customer credits and refunds
- Update customer payment information
- Investigate customer billing issues
- Process one-time customer payments
- Communicate directly with other client facing teams regarding account inquiries
- Proactively manage customer accounts
- Work with clients directly to resolve past due balances, monitor collections backlog, oversee our customer reminder email process and improve the efficacy of our collections efforts
- Collaborate with various teams to identify gaps and implement improvements to our billing processes and systems
- Process requests for address changes, billing account changes, account terminations, and all other invoice related activities
- Maintain documentation of billing policies, procedures, methods, and guidelines
- Perform manual entry of usage-based billing and create manual one time invoices for non-automated products/services
What you need to bring to the table:
- At least 3 years in a client-facing or support role
- High school diploma or equivalent
- High attention to detail and sense of urgency
- Able to manage multiple workflows and prioritize tasks
- Critical thinking skills and strong analysis capability
- Outstanding communications and interpersonal skills
- Demonstrated ability to establish positive relationships and work effectively with all internal and external constituencies
- Versatility, flexibility, and willingness to work within changing priorities with enthusiasm
Bonus Points:
- Bachelor’s Degree in Accounting or related field
- Familiarity with NetSuite or other accounting software
- Familiarity with Salesforce
- Demonstrated success in prior collections/billing positions or duties
About Us:
At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.
We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day
Benefits and Perks:
- Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
- Engage remotely! Since 2020, we’ve transitioned to a fully distributed environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games and remote happy hours!
- Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals.
- Do More, Be More – Company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! We’ve had Storriors buy themselves a Peloton, travel to Mexico and redo their back patio among other things.
- Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
- We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
- Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
- Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
- ‘Paw’ternity Leave and Pet Bereavement – we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
- Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
- Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a new hire home office sign-on bonus of $250.