The Billing Specialist position is a support role that interfaces with cross functional teams, as well as internal and external customers to drive resolution of inquiries and the management of volume reporting tools that feed into S4/Hana for monthly billing.
- Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customer’s course of action. Through verbal and written communication, it summarizes and communicates the project process and progress.
- Data and process integrity: fields data requests, provide documentation for completed processes/tasks, analyzes client specifications, and request for the best course of action and oversees and ensures proper implementation of updates.
- Assists Financial institutions with systems and data changes resulting in service choice fees.
Basic Qualifications:
Education: HS Diploma/GED
Experience:
- Customer service or client-facing experience.
- Data entry experience
- Experience with a CRM
- basic understanding of Excel