Billing Representative


About Presence

Presence is the leading provider of online speech and occupational therapy, mental health counseling services, and therapy software for preK-12 students. We are dedicated to empowering all who serve children with diverse needs. Our therapists serve students across the country by delivering engaging live online therapy to address IEP goals and other student needs. In addition, our exceptional therapy tools and software are licensed directly by schools, agencies and private practitioners who serve and support children. Founded in 2009, we are a mission-driven growth company backed by Spectrum Equity, TPG’s The Rise Fund, Bain Capital’s Double Impact Fund and Catalyst Investors. Presence has 250+ employees and 2,200+ clinicians working in our network. We are a remote-first workforce with headquarters in NYC, serving schools nationwide.

The role

The Finance team is integral to student, provider, and company success. Everything we do at Presence is in service of ensuring that each student receives the therapy and evaluation services required to support their learning needs. The Finance teams’ primary focus is to ensure internal and external customer requirements are met timely, accurately, and in a professional manner. The team facilitates communication, information exchange, and relationships with providers, customers, and company-wide team members. Success in this role requires attention to detail, knowledge of billing process, exceptional communication skills (written and oral), and an ability to identify and deliver contractual requirements.

As a Billing Representative, you will work with providers, customers, sales, customer success, and other finance team members to ensure customer invoicing and provider timekeeping is completed timely, accurately, and in accordance with the customer contract and company policy. We consider this to be a key player role.

What will you do at Presence?

  • Contact customers and providers via phone and email to resolve collection and billing issues
  • Utilize customer platforms, as necessary, to ensure proper invoicing, documentation, and remittance
  • Coordinate with sales and customer success to resolve billing and timekeeping issues
  • Invoice customers according to contractual frequency and terms
  • Conduct account research and analysis on errors and issues
  • Highlight to management customer accounts at risk of collectability
  • Prepare and maintain a clean aging and other reports relating to Accounts Receivable
  • Ensure providers are submitting timecards weekly
  • Facilitate customer and provider communication with Presence
  • Act as a conduit for escalations for providers
  • Maintain proper records in company-wide systems
  • Suggest and assist with the implementation of process improvements

What are we looking for?


  • High school diploma required
  • 1-2 years of Accounts Receivable / Collections experience
  • Action oriented and excellent people skills
  • Excellent verbal and written communication skills
  • Ability to multi-task in a fast-paced environment
  • Ability to organize and prioritize daily and monthly responsibilities
  • General ledger experience is a plus
  • Working knowledge of Microsoft Excel
  • Sage Intacct and/or Salesforce experience preferred
  • High speed internet sufficient to support systems access and video conferencing

What will help you succeed here?

  • Passion for problem solving independently while also collaborating within and across teams
  • Exceptional written and verbal communication skills demonstrated through email, video conference calls, and internal meetings
  • Ability to work with and encourage many different personality types
  • Exceptional time management and prioritization skills
  • Capacity to try new systems and iterate to make improvements to adjust to changing conditions and information
  • Have a proactive mindset

Where is this position located?

  • Presence’s home office is in New York City with our clients located throughout the U.S.
  • We support remote work from other locations in the US.
  • This position will report directly to the Billing Manager
  • All employees commit to being available on-camera for our Core Working Hours noon-5pm EST M-F.