Employer: UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.
Billing Representatives are responsible for ongoing account maintenance, data entry of enrollment applications, review and reconciliation of premium billing invoices and provide superior customer service to internal / external clients.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm). It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Research and resolve enrollment, eligibility and billing discrepancies on premium invoices
- Educate customers on payment options, billing information, payment addresses, invoice due dates and clarify information contained on premium invoices and electronic services
- Contact external customers regarding outstanding balances and required payments
- Reconcile discrepancies identified within customer invoices and ensure aging balances on accounts are being resolved in a timely manner
- Analyze reports against existing billing data and make appropriate changes to ensure billing accuracy
- Review rates from the Underwriting, Sales and Implementation departments to ensure accuracy before entering rates into applicable systems
- Monitor customer account balances through researching, generating data queries and creating reports such as member audits and bills issued vs. bills paid reports
- Coordinate with internal partners to validate and process rates and contract information to ensure they are updated accurately
- Utilize multiple reports to research, resolve, and ensure the accuracy of enrollment eligibility
- Analyze reports against existing billing / commission data and make appropriate changes to ensure accurate statement information
- Account payable (A / P) and Accounts Receivable (A / R)
- Ability to remain focused and productive with changing priorities and repetitive tasks
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- Experience with account reconciliation
- Healthcare background / experience
- Customer Service experience
- Data entry experience
- Experience explaining billing and / or reconciliation of discrepancies
- Experience with Microsoft Excel (sorting & filtering data), Microsoft Word (creating & editing documents) and Microsoft Outlook (emailing & calendaring)
Preferred Qualifications:
- Associate’s Degree (or higher)
- Experience with Facets platform and 834 membership files
- Siebel program experience
- Bilingual (Spanish / English)
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 – $25.19. The salary range for Connecticut / Nevada residents is $15.77 – $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.