Join Prompt RCM’s Success Team and help revolutionize healthcare billing in the fastest-growing therapy EMR platform.
About Prompt RCM
Prompt RCM delivers highly automated, modern software to rehab therapy businesses, their teams, and patients. We help organizations treat more patients, deliver better care, and reduce environmental waste—all while eliminating paper-heavy processes.
Schedule
- Fully remote (hybrid options available)
- Full-time position
Responsibilities
- Develop deep expertise in Prompt’s billing platform to resolve customer inquiries
- Provide responsive, high-quality support via the help desk system
- Maintain and update internal/external knowledge bases for scalable support
- Identify opportunities to enhance product features and improve customer experience
- Assist in prioritizing billing tickets based on business value and urgency
- Support Enterprise Billing Success Managers during client calls with bug tracking, follow-ups, and documentation
- Advocate for customers by sharing actionable feedback with the product team
Requirements
- Background as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
- Strong analytical skills with the ability to troubleshoot and test software issues
- Self-motivated, resourceful, and adaptable in dynamic environments
- Proficiency in Microsoft Excel
- Excellent written and verbal communication skills
- No prior billing experience required—training provided
Preferred Qualifications
- 3+ years in customer-facing roles (success, onboarding, implementation, account management)
- Startup and/or B2B SaaS experience
- Exposure to clinical operations or medical billing processes
- Experience with Zendesk or similar support tools
Benefits
- Competitive salary: $65K–$95K
- Flexible PTO
- Medical, dental, and vision insurance
- Company-paid disability and life insurance
- Paid family and medical leave
- 401(k) plan
- Equity opportunities for exceptional performance
- Company-wide sponsored lunches
- Fitness class/gym membership credits
- Discounted pet insurance
- Recovery suite at HQ (cold plunge, sauna, shower)
If you’re a clinical professional looking to pivot into healthcare technology, Prompt RCM offers a unique opportunity to make a measurable impact in a collaborative, innovative environment.
Happy Hunting,
~Two Chicks…