OVERVIEW
As Instacart has grown; so too has our Billing team!
We are looking for a dynamic individual who enjoys working with large data sets and can be successful in both day-to-day processing and ad-hoc analysis/discovery activities to join our growing team. This position requires strong communication skills and the ability to work effectively both with internal stakeholders as well as be the first line of contact with our large retail partners.
This is a great opportunity to wear many hats and see first-hand the ever-expanding list of Instacart offerings to both customers and partners. Plus, you will learn first hand why Instacart is the recipient of multiple awards for its culture, compensation and commitment to diversity!
Location: Remote – US & Canada
Contract: 6+ months
ABOUT THE JOB
- Work directly with customer to understand and resolve their issues
- Manage, prioritize and track your work in a case management system
- Partner with cross functional teams to research and respond to customer billing inquiries.
- Maintain and update customer records
- Assist with financial audits and other ad-hoc accounting projects as needed.
- Learn to utilize SalesForce, Oracle, Tableau, G-Suite, and Zendesk etc.
ABOUT YOU
- Entry level: 1-3 years of professional experience
- Excellent written and verbal communication skills – focus of customer support and cross-org collaboration
- Quick learner, eager to learn/grow
- Ability to thrive in change and ambiguity
- Solid analytical and problem-solving skills and good business acumen
- Experience identifying problematic areas and determine root cause