Billing & Collection Specialist

Join us for an exciting career with the leading provider of supplemental benefits!

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.The Billing & Collection Specialist plays a key role in the management of accounts receivable by
managing and overseeing the invoicing process, ensuring timely payment from customers and handling delinquent accounts. This position will work closely with the finance team, customers and other departments to resolve billing issues and maintain accurate financial records. The company supports a range of insurance types and products. This role is responsible for both the governmental and commercial accounts as well as both vision and dental within both types of accounts.

This role involves generating accurate invoices, resolving billing discrepancies, and collaborating with clients to address inquiries.  The Billing & Collections Specialist will report to the Finance Operations Accounting Manager and will support management of the accounts receivable in the organization.  This role will work with both internal and external customers to address and resolve any billing and cash application questions.  The ability to understand the system generated bill and explain the logic behind how the bill was calculated is critical to being successful in this role.

Competencies:

Functional:

The position performs the following which will evolve as system implementations are completed:

  • Generate accurate and timely invoices for clients both utilizing the system and manual inputs.
  • Utilize strong organizational skills to manage multiple billing tasks and deadlines.
  • Review and monitor customer accounts for outstanding balances and overdue payments.
  • Identify delinquent accounts and initiate the collections process.
  • Investigate and resolve disputes or discrepancies related to invoicing or payment.
  • Collaborate with clients to address billing inquires and provide exceptional customer service.
  • Process payments and reconcile accounts receivable on a regular basis.
  • Work closely with other departments to obtain necessary information for billing.
  • Participate in the implementation of billing and collection process improvements and maintain efficient billing and collection procedures.
  • Manage assigned team mailbox:  file, organize and ensure requests are addressed timely.
  • Solid understanding of billing and collection processes.
  • Ability to work with billing and collection systems, run billing processes, and correct for billing errors.
  • Support audit requests as needed.
  • Provide exceptional customer service to external and internal customers.

Core:

  • Strong math skills, ability to understand relationships between various amounts flowing through accounts.
  • Detail oriented – understand the billing details to address and resolve inquiries.
  • Critical thinking – ability to reason through requests.
  • Problem solving – tackle new items that involve, walk backwards through a process, or use current knowledge in a new way to resolve the request.
  • Time management – efficient time management to meet deadlines and targets.
  • Intermediate Excel – filtering, sorting, and creating basic formulas, using pivot tables and VLookup.
  • Professional judgement – when to question, ask a question or make the decision.
  • Ability to work independently and contribute to broader team objectives.
  • Ability to multitask and manage time amid multiple deadlines.
  • Capable of operating in a fast-paced and transformational environment.
  • Excellent written and verbal communication skills to interact with customers, internal teams, and management. 

Behavioral:

  • Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth. 
  • Initiative: readiness to lead or take action to achieve goals.
  • Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
  • Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
  • Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
  • Flexible and responsive:  managing new demands, changes, and situations.
  • Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
  • Integrity & responsibility:  acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
  • Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.

Minimum Qualifications:

  • High School Diploma or Equivalent required. 
  • 2+ years of professional experience in billing & collections or accounts receivable required.
  • Proficiency with MS Excel required.
  • As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.
  • Associate degree in accounting or finance preferred.

FLSA Status: Hourly/ Non-Exempt

National Hourly Rate Range: $16.68 – $32.59/hour

Bonus Eligible: Annual Hourly Incentive Plan (AHIP)

APPLY HERE