If you’re the type who can untangle messy billing issues, calm down escalations, and still keep invoices clean and on-time, this role is built for you. You’ll handle higher-complexity billing work, help tighten the process, and keep client relationships smooth while the numbers stay sharp.
About Steno
Steno is a fast-growing company modernizing the court reporting and litigation support industry with tech-forward tools and concierge-level service. Founded in 2018, they’re known for moving fast, staying reliable, and constantly improving how the work gets done.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- Must reside in CST or EST
- Monday–Friday, 9:30am–6:00pm (required coverage)
- Pay: $24–$27/hour
- Flexible schedule + Flexible PTO
- Equity included
What You’ll Do
- Manage complex billing issues, discrepancies, and escalations
- Review and process invoices with strong accuracy and attention to detail
- Identify and correct inconsistencies between order requests, provider rates, and billing information
- Collaborate with internal teams to refine and improve billing workflows
- Provide insights and recommendations that increase billing efficiency and reduce repeat issues
- Monitor and respond to complex billing inquiries (including Slack channels) with timely resolution and clear communication
- Help ensure billing is handled with a customer-first approach while protecting accuracy and compliance
What You Need
- 2+ years of high-volume billing and invoicing experience, including billing disputes
- Strong problem-solving instincts and a process-improvement mindset
- Ability to manage escalations and communicate clearly with internal partners and clients
- Comfort working in fast-moving environments with multiple priorities
- Tech proficiency and ability to learn new systems quickly
- Experience with Google Workspace, Slack, and Zendesk (preferred)
- Court reporter billing experience (a plus)
Benefits
- Health, Vision, Dental (low-cost plans)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
This is for someone who doesn’t just “do billing.” You diagnose, fix, and make the whole engine run cleaner tomorrow than it did today.
Happy Hunting,
~Two Chicks…