If you’re the “give me the messy invoice, I’ll fix it” person, Steno wants you. You’ll handle escalations, resolve billing discrepancies, and help tighten billing workflows in a fast-moving team that lives on accuracy and speed.
About Steno
Steno (founded in 2018) is a fast-growing company modernizing the court reporting and litigation support industry. They blend tech, operations, and hospitality to deliver a white-glove client experience. Their culture is built around reliability, innovation, and service.
Schedule
- Fully remote (United States)
- Must reside in Eastern or Central time zones
- Monday–Friday, 9:30 AM–6:00 PM (EST or CST)
- Full-time, hourly (non-exempt)
What You’ll Do
- Manage complex billing issues, disputes, and escalations from start to resolution
- Review and process invoices with a high level of accuracy and attention to detail
- Identify and correct discrepancies between order requests, provider rates, and billing details
- Monitor and respond to billing requests (including via Slack channels) with timely solutions
- Collaborate with internal teams to refine billing workflows and improve efficiency
- Provide insights and recommendations to strengthen billing operations and reduce repeat issues
What You Need
- 2+ years of high-volume billing and invoicing experience, including billing disputes/escalations
- Strong problem-solving skills and a process-improvement mindset
- Clear communication skills and comfort navigating escalations professionally
- Comfortable on both Mac and PC, and able to learn new systems quickly
- Preferred tools experience: Google Workspace, Slack, Zendesk
- Organized, adaptable, and able to juggle multiple priorities in a fast-paced environment
- Customer-first mindset with strong follow-through and relationship awareness
- Bonus: court reporter billing experience
Benefits
- $24–$27/hour
- Health, dental, and vision benefits (low-cost plans)
- Wellness/mental health benefits for employees and families
- Flexible paid time off
- Equity options
- Company-provided 401(k) account
- Home office setup support + monthly internet/phone stipend
Hiring teams love candidates who can show they’ve handled disputes and cleaned up workflow pain before. If that’s you, apply now and don’t overthink it.
You’re not just pushing invoices. You’re helping a growing company run cleaner, faster, and smarter.
Happy Hunting,
~Two Chicks…