Use your billing skills from home while helping modernize an old-school industry. This fully remote Billing Associate role is built for high-volume problem solvers who love cleaning up complex invoices and getting things right the first time.
About Steno
Steno is a fast-growing legal tech company reimagining the court reporting and litigation support space. Founded in 2018, they combine flexible payment options, smart technology, and white glove service to make life easier for legal professionals. The team blends backgrounds in law, tech, operations, and finance, all focused on reliability, innovation, and hospitality-level client care.
Schedule
- Full time, remote position (United States)
- Hourly, non-exempt role
- Must live in Eastern or Central time zone
- Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. EST or CST
- Fast-paced, deadline driven environment with heavy billing volume
What You’ll Do
- Manage complex billing issues, escalations, and high-volume invoice workflows
- Review and process invoices with speed and accuracy
- Investigate and resolve billing discrepancies between orders, provider rates, and billing details
- Monitor Slack channels for complex billing questions and respond with timely resolutions
- Collaborate with cross-functional teams to refine billing processes and workflows
- Provide billing insights and recommendations to improve efficiency and accuracy
- Support final invoicing for clients and ensure a smooth, customer centered billing experience
What You Need
- 2+ years of high-volume billing and invoicing experience, including handling billing disputes
- Court reporting billing experience is a plus
- Strong problem solving mindset, especially around process improvements and escalations
- Excellent written and verbal communication skills
- Comfort with both Mac and PC, and quick to learn new systems
- Experience with Google Workspace, Slack, and Zendesk is preferred
- Highly organized, adaptable, and comfortable wearing multiple hats in a changing environment
- Customer first mindset with a focus on accuracy, timeliness, and relationship building
Benefits
- Salary range: 24 to 27 dollars per hour, based on experience
- Health, vision, and dental benefits with low cost plan options
- Shared wellness and mental health benefits for you and your family
- Flexible paid time off to help maintain balance
- Equity options so you share in the company’s growth
- Access to a company provided 401(k) account
- Home office setup support and a monthly stipend for internet and phone
- Work with a motivated, tech savvy billing team that values reliability and collaboration
This role will move quickly for the right candidate, so do not sit on it.
If you are a billing pro who loves troubleshooting, streamlining messy processes, and working fully remote with a high performing team, this could be your next home.
Happy Hunting,
~Two Chicks…