Help keep revenue flowing for a fast growing legal tech company while working from home. As a Billing Associate at Steno, you will handle complex billing issues, resolve discrepancies, and keep invoices accurate and on time for law firm and provider partners.
About Steno
Steno is a rapidly growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, innovative tools, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position.
Must reside in the Eastern or Central time zones.
Schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. EST or CST.
What You’ll Do
⦁ Manage complex billing issues and escalations for firm and provider accounts.
⦁ Review and process invoices with a high degree of accuracy and attention to detail.
⦁ Identify and correct discrepancies between order requests, provider rates, and billing information.
⦁ Monitor and respond to billing requests by actively tracking Slack channels and other internal queues.
⦁ Collaborate with cross functional teams to refine billing workflows and remove friction points.
⦁ Provide insights and recommendations that improve billing efficiency and client satisfaction.
What You Need
⦁ At least 2 years of high volume billing and invoicing experience, including handling billing disputes.
⦁ Court reporter billing experience is a plus, but not required.
⦁ Strong problem solving skills and an interest in process improvement.
⦁ Ability to manage escalations and communicate clearly with both internal teams and external clients.
⦁ Proficiency using both Mac and PC, and comfort mastering new systems quickly.
⦁ Experience with Google Workspace, Slack, and Zendesk or similar tools is preferred.
⦁ Strong organization skills, adaptability, and comfort wearing multiple hats in a fast paced environment.
⦁ A customer first mindset that balances timely, accurate billing with positive client relationships.
Benefits
⦁ Pay range of 24 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and their families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you live in EST or CST and have the billing chops to handle complexity under tight deadlines, do not wait to get your application in.
If you love solving billing puzzles, tightening up workflows, and being the steady hand behind accurate invoicing, this role could be exactly where you thrive.
Happy Hunting,
~Two Chicks…