If you like solving puzzles with money attached, this role is for you. You’ll handle billing accuracy, follow up on payments, and keep accounts from aging out, all while working directly with companies, institutions, and students.
About Kaplan
Kaplan is a global education company that blends learning, technology, and career advancement solutions. They support students and partners worldwide and are known for long-term stability and strong professional development benefits.
Schedule
Full-time, remote (nationwide U.S.)
What You’ll Do
- Communicate with companies, institutions, and students via phone, email, chat, and other channels
- Ensure invoices and billing are accurate, complete, and sent on time
- Manage accounts receivable aging and reduce bad debt risk
- Send billing to companies, students, institutions, and sponsors to secure funding
- Partner with internal Kaplan and Purdue Global teams to resolve billing and service questions
- Certify military student eligibility when needed using established processes
- Manage follow-ups across queues and shared inboxes
- Help document team processes and improve workflows
- Support Accounting with deposit issue resolution during month-end
What You Need
- Associate’s degree in Business, Communications, or Accounting (Bachelor’s preferred)
- 2+ years in collections, accounts receivable, customer service, or similar client-facing work
- Microsoft Word (intermediate)
- Microsoft Excel (beginner)
- Experience with Google Sheets and Google Docs
- Strong customer service, problem-solving, and attention to detail
- Professional phone presence and strong written communication
- Comfortable handling multiple priorities and complex info in a fast-paced environment
Benefits
- Remote work flexibility
- Retirement package with automatic enrollment and company contribution plan (8–10% annual contribution based on tenure)
- Day 1 health benefits eligibility
- Tuition assistance and education discounts for employees and close family
- Generous PTO: holidays, vacation, personal, sick time, plus volunteer day and DEI day
Compensation
Salary Grade A: $31,200 to $78,647 (final offer depends on experience, skills, and market factors)
Take action: If you’ve got at least 2 years touching AR, collections, or billing support, this is a clean fit. If your experience is more “customer service” than “collections,” position your resume around payment follow-ups, dispute resolution, and owning queues.
Happy Hunting,
~Two Chicks…