Dow Jones
Job Description:
OPIS, a Dow Jones company, is seeking an exceptional individual to join our order management team. In this role, you will perform daily invoicing for both the OPIS and AXXIS business lines. Monitor and action on items in a shared billing mailbox. Research and resolve all errors and discrepancies. Run reports and troubleshoot as needed. Comply with billing internal controls and participate in special projects. Establish and maintain positive business relationships both internally and externally to promote company goals. Establish and ensure compliance with standard procedures and/or written instructions to perform job duties.
Roles and Responsibilities:
- Perform billing, research and customer service-related activities supporting the company’s business operations
- Ensure billing cycles are handled efficiently and accurately
- Work in a team environment, while establishing and building strong relationships both internally and externally to promote company goals
- Learn systems in a timely manner and adapt to changing processes and procedures
- Comply with company and departmental policies, procedures and performance standards including internal controls and SOX compliance
- Analyze and answer inquiries from internal and external customers
- Utilize systems and tools in order to achieve department objectives
- Identify opportunities for improvement and proactively work with all stakeholders to implement improved processes
- Address/Resolve escalations
- Complete administrative tasks and perform other related duties as assigned
- Participate in special projects
- This role is required to work US hours, 8:30am to 5:30pm EST. Shift allowance will be provided.
Required Skills:
- Understanding of the billing and customer service activities, generally accepted accounting principles, and internal accounting controls
- Demonstrate strong organizational and interpersonal communication skills
- General understanding of Microsoft Office Suite of products including, but not limited to Excel and Word
- Ability to work in a deadline oriented environment
- Ability to adapt to constantly changing environments & priorities
- Excellent communication skills; verbal and written as well as excellent phone and email etiquette
- Demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts
- Must be able to work independently and to exercise good sound judgment
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Effective research and problem-solving skills with attention to detail and accuracy
Dow Jones, Making Careers Newsworthy – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
Business Area:
OPIS
Job Category:
Finance
Union Status:
Non-Union role
Pay Range: $40,000 – $160,000
We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus-eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits-eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce..