MetLife
Role Value Proposition:
Responsible for bill entry, payment application and refund check processing in support of National Accounts group customers.
Key Responsibilities:
- Receives and processes moderate to complex bills and payments.
- Inputs various forms of payments into the billing systems and ensures accurate application of premium in a timely manner.
- Reviews billing history and makes determination, within authorized limits and procedures, to credit , apply, suspend or refund premium. Contacts billing team to clarify issues on complex or referred cases and takes appropriate action based on research.
- Reconciles daily transactions and report discrepancies.
- Proactively monitors billing transmission and payment processes for assigned block in order to prevent billing issues and avoid escalations
Essential Business Experience and Technical Skills:
- Working knowledge of remittance processing and billing.
- High School Diploma and 2-4 years business experience.
- Detail oriented with basic math skills. Strong time management and organizational skills.
- Ability to communicate effectively and work in team environment.
Required:
- High school Diploma
Preferred:
- 2-4 years business experience
- Excel knowledge
- Payment Application Experience
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.