Help ensure patients get the specialty medications they need, on time. Lumicera Health Services, powered by Navitus, is seeking a Bilingual Shipping Service Delivery Specialist to join its Specialty Pharmacy Operations team. This role plays a critical part in monitoring shipments, resolving carrier issues, and keeping patients informed with care and professionalism.
About Lumicera
Lumicera Health Services is redefining specialty pharmacy with a focus on transparency, stewardship, and optimizing patient well-being. We celebrate creativity, diversity, and collaboration in a mission-driven environment where every role supports healthier outcomes for patients.
Schedule
- Full-time, Remote (U.S.)
- Monday–Friday, 7:00 AM–7:00 PM CT (8-hour shifts)
- One rotating weekend 2-hour shift required
- Salary range: $42,505 – $50,601/year
- Note: Remote work not available in AL, AK, CT, DE, HI, IA, KS, KY, ME, MA, MS, MT, NE, NH, NM, ND, RI, SC, SD, VT, WV, WY
What You’ll Do
- Answer inbound calls regarding shipping inquiries
- Coordinate with doctors’ offices, clinics, and infusion centers to schedule medication shipments
- Monitor and manage shipping delays or address issues preventing delivery
- Communicate daily shipping plans to pharmacy fulfillment staff and couriers
- Develop communication strategies to update patients about delays
- Address patient concerns regarding shipping issues, escalating stability questions to a pharmacist
- Assist with carrier and courier relations and performance evaluation
- Mentor and support new team members to maintain Lumicera’s service model
- Perform additional duties as assigned
What You Need
- High school diploma or GED required; some college preferred
- CPhT certification preferred
- 2+ years of pharmacy support or healthcare environment experience preferred
- Bilingual English/Spanish preferred
- Strong organizational, communication, and problem-solving skills
- Cooperative, respectful, and compliance-oriented mindset
Benefits
- Comprehensive Health, Dental, and Vision insurance (top tier)
- 20 days paid time off + 9 paid holidays
- 4 weeks paid parental leave
- 401(k) with 5% company match (no vesting requirement)
- Adoption Assistance Program
- Flexible Spending Account (FSA)
- Educational Assistance & Professional Membership support
- Referral Bonus Program (up to $750)
At Lumicera, you’ll be the connection between patients, providers, and carriers — ensuring medications arrive safely and on time while supporting a higher standard of patient care.
Happy Hunting,
~Two Chicks…