CrossCountry Mortgage is seeking a Bilingual Loan Processor to support Loan Officers and employees in our Salem, NH office while delivering superior customer service. This role ensures efficient processing, clear communication between departments, and an exceptional borrower experience.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 7,000 employees and 700+ branches across all 50 states, D.C., and Puerto Rico. Recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses, CCM is known for its entrepreneurial culture, transparency, and commitment to employee success.
Schedule
- Full-time, Remote role (U.S.-based, supporting Eastern Standard Time zone)
- Collaboration with underwriting, sales, and processing teams
What You’ll Do
- Provide high-level customer service to borrowers, Loan Officers, Underwriters, Realtors, and Title Companies
- Review, prepare, and submit applications to Underwriting
- Gather and verify source documentation directly with customers
- Process files through automated systems (DU, LP, GUS)
- Order required verifications (flood certificates, VOEs, condo questionnaires, etc.)
- Request and track appraisal and title updates
- Upload and maintain loan file documentation
- Prepare loans for closing by securing final verifications and insurance binders
- Represent CCM professionally in all communications and events
- Perform additional processing duties as needed
What You Need
- Fluency in English and Spanish (required)
- High School Diploma or equivalent
- 5+ years of experience in a loan processing or similar administrative role
- Experience with Encompass and Microsoft Office Suite
- Strong organizational skills, detail orientation, and problem-solving ability
- Ability to handle confidential information with integrity
- Excellent communication and customer service skills
Compensation
- Hourly Rate: $25.00 – $35.00
- Eligible for per-file bonus
Benefits
- Medical, Dental, and Vision insurance
- 401(k) retirement plan
- Company-provided short-term disability
- Employee assistance and wellness programs
- Recognition programs and a supportive growth culture
Grow your career while helping borrowers achieve their homeownership goals with a lender recognized nationwide.
Happy Hunting,
~Two Chicks…