Use your bilingual Spanish/English skills to guide borrowers through the mortgage process from the comfort of your home office. This full-time remote Bilingual Loan Officer Assistant role lets you support high-producing Loan Officers while helping Spanish- and English-speaking clients feel informed, respected, and confident every step of the way.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is a leading distributed retail mortgage lender serving borrowers across all 50 states, D.C., and Puerto Rico. With thousands of employees and hundreds of branches, CCM is known for its fast growth, entrepreneurial culture, and strong support structure. You’ll join a team that values transparency, collaboration, and career growth in a high-energy, customer-focused environment.
Schedule
Full-time, remote role based in the United States
Core working hours aligned to Central Standard Time
Supports the Central region and The Colony, Texas branch
Occasional in-office meetings and training sessions at the branch office in The Colony, TX
Overtime as needed during peak volume periods
What You’ll Do
• Review mortgage applications for completeness and accuracy
• Conduct welcome calls and maintain proactive communication with clients throughout the loan process
• Collect, verify, and organize borrower documentation, including income, assets, credit, and other required items
• Perform income analysis and calculations to support accurate pre-qualification and approval
• Submit loan files through automated underwriting systems (DU/LP)
• Prepare pre-approval letters on behalf of the Loan Officer
• Explain and discuss loan program options with clients in clear, accessible language
• Partner with internal teams to ensure loans are processed efficiently and closed on time
• Attend branch meetings and training sessions virtually and in person, as needed, in The Colony, TX
• Support a high-volume pipeline while documenting all communications and updates accurately
What You Need
• Fluency in Spanish and English, with the ability to communicate clearly with customers who may speak only one of those languages
• 2+ years of experience in the mortgage industry
• Proficient experience with loan origination software (Encompass preferred)
• Strong knowledge of loan origination and underwriting processes
• Familiarity with residential mortgage procedures and loan programs, including FHA, VA, Conventional, and Non-QM
• Excellent communication skills in both English and Spanish, verbal and written
• Strong organizational, multitasking, and problem-solving skills
• Proven ability to perform in dynamic, high-volume environments while delivering exceptional customer service
Benefits
• Hourly pay range of approximately $22.00–$24.00, depending on experience and location
• Eligibility for per-file bonus compensation
• Medical, dental, and vision benefits
• 401(k) retirement plan
• Company-provided short-term disability and employee assistance program
• Wellness program and a people-first culture focused on growth and recognition
If you’re a bilingual mortgage professional ready to support a busy pipeline and make the loan process smoother for every client, this is your cue.
Step into a role where your language skills and lending experience can truly move borrowers forward.
Happy Hunting,
~Two Chicks…