Support Medicaid and CHIP members while driving community impact and service excellence.
About UnitedHealth Group / UnitedHealthcare
UnitedHealthcare is reshaping how people access and experience healthcare. Our teams work to remove barriers, improve care quality and support communities across the country. This role supports our Dental Health Plan initiatives, ensuring Texas Medicaid and CHIP members—especially migrant and underserved populations—receive timely dental care and outreach. You’ll collaborate with HHSC, THSteps, community partners and internal teams while representing UHC at events and outreach efforts across El Paso.
Schedule
- Full-time, 40 hours per week
- Monday through Friday, 8:00am – 5:00pm
- Occasional overtime and weekend events
- Must reside in El Paso, Texas
- Remote work with up to 75 percent local travel
- Must follow UnitedHealth Group’s Telecommuter Policy
Responsibilities
- Manage a portfolio of Texas Medicaid and CHIP members
- Conduct root-cause analysis on escalated service issues and communicate outcomes
- Provide dental guidance and coordinate dental benefits and community resources
- Serve as a liaison for HHSC, outreach partners, THSteps teams and migrant support programs
- Lead community events, collaborations and educational sessions
- Coach, mentor and support team members; lead process-improvement initiatives
- Report quality-of-care concerns or trends to Dental Plan leadership
- Document and track all activity in internal databases
- Support dental health disparity programs and member education
- Represent the Dental Plan at clinics, outreach events and state meetings
Requirements
- High School Diploma, GED or equivalent experience
- Must be 18 or older
- Fluent in English and Spanish
- 2+ years of community outreach experience (event setup, vendor coordination, engagement)
- Experience with Microsoft Word (document creation) and Excel (sorting, filtering, pivot tables)
- Must live in El Paso, Texas
- Ability to travel up to 75 percent within the region
- Availability for occasional weekend events
Preferred Qualifications
- 2+ years of client account management
- 1+ year of claims processing experience
- Experience with UNET, COSMOS, FACETS or NICE claims platforms
- Microsoft PowerPoint skills
- Project management experience
- Knowledge of Medicaid and CHIP member populations
Telecommuting Requirements
- Must reside within El Paso, TX
- Dedicated, private workspace
- Secure handling of sensitive documents
- High-speed internet approved by UnitedHealth Group
Benefits
- Salary range: $58,800 – $105,000
- Comprehensive medical, dental and vision
- 401(k) with company contributions
- Equity stock purchase program
- Incentive and recognition programs
- Career development pathways across UnitedHealth Group
Support Texas communities, help families access essential dental care and make a lasting impact—right from El Paso.
Happy Hunting,
~Two Chicks…