Employer: Kalsec
Essential Job Functions:
- Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices.
- Support customer order fulfillment by working closely with a cross-functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements
- Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general.
Education/Experience/Skills:
Required:
- High School Diploma or equivalent
- 3-5 years Customer Service Experience
- Bilingual English and Spanish. Must be able to speak, write and read fluently in both languages
- Must be able to work a schedule equivalent to 11am 8pm EST, can be located anywhere in the USA.
- Excellent interpersonal, communication, and customer service skills
- Ability to succeed in a dynamic, fast-paced work environment
- Ability to thrive in a cross-cultural work environment
- Positive Phone Etiquette ( speak with a smile )
- Order Entry Experience
- Detail and solution-oriented approach
- Tactful and skilled in conflict resolution
- Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)
Desired:
- Bachelor s degree, preferably in business or related discipline
- International Business Knowledge
- Fluency in Portuguese