Help people break free from debt without leaving your couch. This full-time remote role is all about supporting Spanish- and English-speaking clients who are struggling financially and keeping them engaged in a program that can actually change their lives.
About Beyond Finance
Beyond Finance helps everyday people escape high-interest debt through personalized financial hardship programs. They’ve already guided more than 700,000 clients toward a brighter financial future through a mix of compassionate support, ethical practices, and smart technology. If you care about people and enjoy solving problems under pressure, this is the kind of place where your work really matters.
Schedule
- Full-time, remote position
- Must reside within the 48 contiguous United States
- Weekend work required as part of the regular schedule
- High call volume, fast-paced contact center environment
- Quiet, dedicated workspace at home required
- Reliable, hardwired high-speed internet connection required (company provides desktop equipment)
What You’ll Do
- Take inbound calls from clients enrolled in a financial hardship debt program
- Listen, empathize, and deescalate upset or anxious clients dealing with real financial stress
- Clearly explain how the Beyond Finance program works, including benefits, timelines, and expectations
- Use a CRM system to quickly review account details, update records, and document every interaction
- Analyze each client’s financial situation and recommend realistic options to help them stay on track toward becoming debt-free
- Retain at-risk clients by problem-solving barriers, rebuilding trust, and reinforcing the value of the program
- Meet or exceed retention goals and earn commission based on performance
- Communicate with clients by phone and other channels while maintaining a best-in-class customer experience
What You Need
- Bilingual in Spanish and English (required)
- Experience in retention, sales, or collections (required; call center strongly preferred)
- High school diploma or equivalent; additional education is a plus
- Prior experience handling high call volume in a fast-paced environment
- Strong negotiation and deescalation skills with a calm, steady phone presence
- Tech-savvy with the ability to work in CRM systems and multiple screens/tools
- Excellent verbal and written communication skills and active listening
- Strong customer focus with the ability to adapt to different personalities
- Solid troubleshooting and problem-solving skills; able to think on your feet
- Quiet, dedicated home workspace and reliable, hardwired internet connection
Benefits
- Base pay: $19.00–$21.00 per hour (depending on experience, skills, and location)
- Health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Paid parental leave
- Merit-based advancement opportunities
- Ongoing training, coaching, and career development
- Inclusive, people-first culture with a strong sense of team and mission
Roles like this move fast—if you meet the bilingual and retention requirements, don’t sit on it.
You’re already helping people in your day-to-day life. This is a chance to get paid well to do it on purpose.
Happy Hunting,
~Two Chicks…