This role is the front-line defense against denials. You’ll verify coverage, calculate patient responsibility, secure authorizations, and keep providers and payers aligned so services don’t get delayed and claims don’t get bounced.
About Prompt Therapy Solutions
Prompt builds modern, highly automated software for outpatient rehab therapy businesses, their teams, and patients. They’re a fast-growing therapy EMR company focused on better outcomes, smoother operations, and less waste across healthcare.
Schedule
- Full-time, remote
- Department: PROMPT RCM
- Pay: $22.00–$28.00/hour
- Work style: high-detail, deadline-driven, lots of payer/provider coordination
What You’ll Do
⦁ Verify patient eligibility, coverage, and benefits before services are delivered
⦁ Determine patient responsibility (copays, deductibles, coinsurance) and document clearly
⦁ Obtain prior authorizations for services, procedures, or medications as required by payers
⦁ Record benefit verification and auth details accurately in the system to support clean billing
⦁ Coordinate with scheduling, billing, and AR to keep workflows accurate and aligned
⦁ Communicate with providers and payers on authorization requirements and status
⦁ Track pending authorizations and follow up consistently to prevent delays
⦁ Spot trends in benefit/auth issues and escalate when patterns threaten performance
⦁ Support denial prevention by ensuring payer requirements are met upfront
What You Need
⦁ High school diploma or equivalent (Associate or Bachelor’s preferred)
⦁ 1–2 years experience in benefits verification, insurance verification, or prior authorization
⦁ Strong understanding of commercial and government payers plus healthcare terminology
⦁ Strong attention to detail and organization (this role lives or dies here)
⦁ Strong communication skills across patients, providers, and payers
⦁ Experience with RCM systems and EMRs
⦁ Familiarity with payer portals and authorization workflows
⦁ Knowledge of denial management and appeals processes
Benefits
⦁ Competitive pay ($22–$28/hr)
⦁ Remote/hybrid environment
⦁ Flexible PTO
⦁ Medical, dental, vision
⦁ 401(k)
⦁ Company-paid disability and life insurance
⦁ Company-paid family and medical leave
⦁ FSA/DCA and commuter benefits
⦁ Discounted pet insurance
⦁ Fitness class/gym credits
⦁ Potential equity for outstanding performance
Important note: Prompt states they won’t hire individuals who currently work for Prompt customers unless you have your employer’s explicit consent. If that applies to you, handle that before you apply.
Happy Hunting,
~Two Chicks…