This is a benefits operations role for someone who loves clean data, tight spreadsheets, and fixing enrollment discrepancies before they turn into employee headaches. You’ll support internal and external benefits customers using Workday and Cobrapoint, help track benefits data, process applications, assign codes, and validate entries for accuracy and compliance.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-exclusive BPaaS provider supporting HR, payroll, finance, and benefits operations for over 1,000 Workday customers. Their teams help organizations run smoother by handling transactional work inside Workday with strong service delivery standards.
Schedule
- Full time
- US-Remote
- Flexible hours (with extra hours as needed)
- Fast-paced environment supporting benefit service teams (Benefit Admin/Call Center, Reconciliation, COBRA/Direct Bill)
- Ongoing confidentiality and accuracy expectations
What You’ll Do
Support Benefits Services customers using Workday and Cobrapoint technology
Assist the manager and specialists by tracking benefits information through data processing tools
Process member applications by reviewing data for deficiencies and missing information
Assign codes to benefits data and establish data entry priorities
Resolve discrepancies using departmental policies and procedures
Verify entered data by reviewing, correcting, and updating records
Support regulatory submissions and reply transactions by ensuring clean, validated data
Maintain enrollment files and supporting documentation
What You Need
High school diploma (required)
2–3 years of customer service or related experience and/or training
Data entry proficiency and strong attention to detail
High working knowledge of Excel tools and processes
Ability to build and improve Excel tools and systems (and use existing ones)
Strong communication skills (phone, email, and professional collaboration)
Ability to work independently and as part of a team in a demanding environment
Ability to handle sensitive, confidential issues with professionalism
Preferred Qualifications
Bachelor’s degree
Benefits
Remote role with flexible hours
Hands-on experience with Workday and benefits reconciliation workflows
Strong career runway into benefits administration, HRIS, or Workday-focused operations
Happy Hunting,
~Two Chicks…