OneSource Virtual
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable. Find your company’s solution at www.onesourcevirtual.com.
Position Summary/Objective
The Benefit Reconciliation Specialist is responsible for supporting and servicing internal and external Benefit Services customers using Workday and Cobrapoint technology. Service teams: Benefit Administration/Call Center, Reconciliation, COBRA/Direct Bill
Essential Functions/Duties/Responsibilities
- A well-rounded Excel guru ready to join the Benefits team in a growing company.
- You will assist the manager and specialists in tracking benefits information through data processing tools
- Process member applications by reviewing data for deficiencies
- Assign codes to data
- Establish data entry priorities, and resolving discrepancies by using departmental policies and procedure.
- Verify entered data by reviewing, correcting or updating data assisting in the regulatory submission and reply transactions
Competencies
- Effective communication skills via telephone, email and in-person
- Must be willing to adapt and display positive attitude
- Ability to work independently and as part of a team
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
- Maintain punctuality and adherence to set schedule with extra hours as needed
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
- Analytical skills; strong research and follow up skills
- Ability to multi-task
- Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
- Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
Supervisory Responsibility
This role does not have supervisory responsibilities
Qualifications and Experience
- HS Diploma required
- 2-3 years of customer service or related experience and/or training
- Data entry proficiency
- Maintains files of enrollment forms and other documentation
- Competent and detail oriented individual
- High working knowledge of Excel processes and tools
- Able to develop system and further tools within Excel, as well as utilize existing tools
- Position offers flexible hours
Preferred Skills
- Bachelor’s degree preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.