If you like helping people navigate the “adulting” side of work without making it feel like a maze, this one fits. You’ll be the go-to support for employees across enrollment, COBRA, LOA support, and benefits troubleshooting.
About Upstream Rehabilitation
Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services, with 1,200+ locations, 26 brand partners, and 8,000+ employees. Their mission is to inspire and empower the lives they touch while using data, technology, and innovation to operate at scale.
Schedule
- Full-time
- Remote (Nashville West, TN listed; Remote, US)
What You’ll Do
- Support and administer employee benefit programs with accuracy and care
- Manage the benefits lifecycle from enrollment through COBRA (notifications, approvals, reporting)
- Help employees troubleshoot benefits issues and guide them through enrollment choices
- Provide strong customer service to employees, candidates, vendors, and guests
- Respond to inquiries within 1–2 business days and aim for one-call resolution
- Maintain compliance with federal/state rules and internal policies
- Protect confidentiality of employee information
- Assist with other projects and duties as assigned
What You Need
- High school diploma or equivalent
- 1–3 years of benefits administration experience (insurance, leave management, workers’ comp, COBRA)
- Strong computer skills, including web-based systems and data management tools
- Ability to adapt to shifting priorities
- Strong attention to detail, organization, and customer service
- Ability to juggle multiple tasks and deadlines
- Ability to work independently and with a team
- Sound judgment and problem-solving skills
Benefits
- Annual paid Charity Day
- 100% employer-paid medical premium option available
- Dental and vision insurance
- 401(k) with company match
- Generous PTO and paid holidays
- Supportive leadership + professional development
Compensation
- $50,000–$65,000/year (based on factors like experience, background, and location)
If you’ve done HR admin or benefits support before, this is a clean step up into a role where you’re basically the “benefits translator” for the whole company.
Happy Hunting,
~Two Chicks…