WHO IS REALITY BASED GROUP?”
We are a customer experience management and mystery shopping company. We help companies evaluate and improve their front line staff and their behaviors that drive customer loyalty and revenue. Using programs like mystery shopping and customer surveys as the vehicles to allowing companies to have conversations about the behaviors that drive their customer experience.
WHY MYSTERY SHOP WITH RBG?
The reason is simple. We always go the extra mile for our mystery shoppers! Because without our shoppers, the pieces of the puzzle won’t fit!
We have some of the best mystery shoppers in the industry and we take pride in setting them up for success. When mystery shopping with RBG, our shoppers are assigned a scheduler and have access to customer service representatives who are here to help you along the way. This is just one of many ways we make sure that you have all the resources needed to help make you a successful mystery shopper. Don’t just take our word for it. Check out our shopper testimonials to learn more about shopping with RBG.