If you can turn messy technical input into clean, client-ready documentation, this is a strong remote lane. You’ll own doc intake and updates, work closely with engineers and product teams, and help keep API and integration docs sharp, accurate, and easy to follow.
About One Inc
One Inc provides insurers with a digital payments platform built to deliver choice, control, convenience, and continuity. Their technology supports premium and claims payments through multi-channel communication, electronic processing, and disbursement. The Technical Documentation Team helps clients and developers succeed by keeping external documentation clear, current, and consistent.
Schedule
• Full-time, fully remote (United States)
• Role sits on the Technical Documentation Team
• Work is queue-based with time-sensitive update requests and quality standards
What You’ll Do
⦁ Manage an inbound queue of documentation update requests, ensuring efficient assignment and timely completion
⦁ Research, write, edit, and enhance client-facing documentation for the Developer Hub and other documentation projects
⦁ Partner with software engineers, developers, solution architects, and product teams to gather technical details and confirm accuracy
⦁ Translate complex technical concepts into clear, accessible documentation for advanced engineering clients
⦁ Produce polished deliverables including API references, user guides, release notes, installation guides, tutorials, and best-practice materials
⦁ Continuously update and refine existing documentation to reflect new features, enhancements, and evolving standards
⦁ Maintain One Inc’s Technical Writers’ Style Guide and documentation best practices
What You Need
⦁ 1–2+ years of technical writing experience with a track record delivering complete documentation for complex products
⦁ Experience writing documentation for software products
⦁ Exposure to API documentation and integration content
⦁ Strong written and verbal communication skills, including comfort working with technical teams and stakeholders
⦁ Strong collaboration and influencing skills across cross-functional groups
⦁ Familiarity with Jira and SAFe (Scaled Agile Framework)
⦁ Experience using ReadMe or similar documentation tools
Benefits
⦁ Fully remote work environment
⦁ High-collaboration role with engineers and product teams
⦁ Opportunity to build technical documentation depth in APIs, integrations, and developer-focused content
⦁ A process-driven team environment focused on quality, consistency, and continuous improvement
This is a great fit if you’re early in your technical writing career but already serious about quality and clarity. Apply while it’s fresh.
Bring the structure, the writing chops, and the curiosity, and help One Inc ship documentation that developers actually trust.
Happy Hunting,
~Two Chicks…