Job Description
Job Summary
Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams.
Knowledge/Skills/Abilities
- Assists in the hardware and software support of clinical, practice management and operational workflows.
- Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
- Assists in problem/issue resolution related to hardware and software applications.
- Minimum 2 years of experience
- Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
- Empathy/passion for working with senior, disabled, low income populations
- Experience diagnosing hardware and software issues
- Adept with configuring smartphones, iPhone and Android
- Strong phone, verbal and written communications skills
- Attention to detail and problem-solving skills
- Experience coordinating with multiple departments
- Ability to work in a fast-paced environment
- Ability to multi-task, set priorities and manage time effectively
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or GED
PREFERRED EDUCATION:
Associate Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
- 4+ years of experience
- Preferred Clinical IT background
- Experience with EHR applications, a plus
- Bilingual (English/Spanish), a plus
PHYSICAL DEMANDS:
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Pay Range: $34,103 – $66,500 a year*
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.