ASSOC ANALYST, CLINICAL INFORMATICS- LEVEL 1 HELP DESK

Job Description
Job Summary
Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams. 
Knowledge/Skills/Abilities

  • Assists in the hardware and software support of clinical, practice management and operational workflows.
  • Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
  • Assists in problem/issue resolution related to hardware and software applications.
  • Minimum 2 years of experience
  • Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
  • Empathy/passion for working with senior, disabled, low income populations
  • Experience diagnosing hardware and software issues
  • Adept with configuring smartphones, iPhone and Android
  • Strong phone, verbal and written communications skills
  • Attention to detail and problem-solving skills
  • Experience coordinating with multiple departments
  • Ability to work in a fast-paced environment
  • Ability to multi-task, set priorities and manage time effectively
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Job Qualifications

REQUIRED EDUCATION:

HS Diploma or GED

PREFERRED EDUCATION:

Associate Degree or equivalent combination of education and experience

PREFERRED EXPERIENCE:

  • 4+ years of experience
  • Preferred Clinical IT background
  • Experience with EHR applications, a plus
  • Bilingual (English/Spanish), a plus

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Pay Range:  $34,103 – $66,500  a year*

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

APPLY HERE