The Area Credit Coordinator provides credit support for local customers performing customer set up function, approving credit terms based on approval matrix, monitoring customer terms and compliance; managing credit holds/releases; collecting delinquent accounts; negotiating payment schedules as required; maintaining collection communications with local account sellers, Support Office third party collections, and/or customer with some degree of latitude and judgment using existing systems and procedures. This role may assist their manager or supervisor with mitigation / investigation of credit risks and may perform customer set up function.
This position is been determined to be “Remote Anywhere”: The work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.
Typical pay for this role is around $27.00 – $30.00 per hour depending on experience and location.
Workstream Specific Responsibilities- 95%
• Makes credit decisions and establishes payment terms within assigned authorities per Corporate Credit Policy Matrix. Collects on delinquent accounts and maintaining portfolio for analysis, accuracy, and deadlines; negotiate policy compliant payment schedules as necessary
• Monitors and controls customer account applications/set ups for ownership linkage ensuring national or local account exposures are linked with the same ownership ID for aggregation purposes
• Responsible for gathering financial and other credit information to be used in risk analysis to develop/modify credit limits for potential/existing customers
• Establishes and maintains communication with sellers and/or USF customers within assigned portfolio to ensure expeditious collections with rapid resolution of past due accounts
• Monitors open accounts receivable for terms compliance, ensures skipped invoices, short paid invoices, credit memos, and unapplied cash are resolved timely
• Implements and where necessary creates amicable, effective payment plans on past due accounts and coordinate collections/customer credit issues/resolutions with Sellers and/or customer; follows protocol for courtesy and demand letters as necessary to effect proper collection
• Prepares annual credit reviews/ write-ups and recommends credit limits in accordance with the Corporate Credit Policy.
• Assists their manager or supervisor to ensure compliance with all regulatory requirements including Sarbanes Oxley (Sox)controls
• Files or assist the manager or supervisor with UCC filings if applicable
• Provide documentation of uncollectible accounts to the centralized third-party collections group at the Support Office; may code and recommend accounts for write-off
• Assists with credit reporting requirements
• Participates in special projects or tasks as assigned/requested by manager or supervisor
• Other duties as assigned by manager
Personal Development – 5%
• Update to personal Individual Development Plan (IDP) and prepare for check-ins with your leader.
• Engage in formal US Foods performance management process.
• Strive to learn and benchmark against industry trends as well as be engaged in industry peer groups.
• Pursue other personal learning and development initiatives.
SUPERVISION: None
ROLE SEGMENTATION: Remote
QUALIFICATIONS
Education/Training:
• High School Diploma or GED Required
• Associates degree or Credit Business Associate (CBA) Certification is desired
Related Experience/Requirements:
• 2 years’ data entry experience working in Credit/Collections performing account reconciliations or in a financial related role is required
• 1-2 years’ approving credit terms, managing portfolio for adherence to credit terms, collecting amounts due, and resolving aged items is required
• 1-2 years’ experience utilizing D&B, and other financial & risk management tools required
• Food service or similar distribution experience is desired
Knowledge/Skills/Abilities:
• Intermediate MS Office skills required with strong Excel skills (ability to create pivot tables, VLOOKUP and basic formulas required).
• Ability to effectively communicate both verbally and in writing in a clear and concise manner under pressure so others will understand while collaborating cross functionally with internal and external stakeholders
• Ability to work using multiple screens using different applications while balancing multiple priorities and meeting deadlines.
• Ability to make risk management decisions for customers and collaborate with next level management on those with high degree of complexity
• Strong problem-solving skills with the ability to find the root cause of issues.
• Must have attention to detail while working independently and in a professional manner.
Physical Requirements:
• Must be able to perform data entry and focus on work for 8 hours a day
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In New York City, the expected compensation for this role is between $27.00 and $30.00 per hour. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.