If you live for cleaning up aging A/R, getting invoices paid, and turning “we’ll look into it” into actual money in the door, this is your kind of role. You’ll own the collections cycle end to end, work cross-functionally to solve billing issues fast, and keep everything HIPAA-tight while you do it.
About RethinkFirst
RethinkFirst is a behavioral health technology company focused on making mental wellness, education, and support more accessible and scalable. Through cloud-based platforms like RethinkEd, RethinkCare, and RethinkBH, they help educators, employers, and providers deliver measurable, inclusive outcomes.
Schedule
Remote (full-time)
Monday–Friday, standard business hours (8–5 not explicitly stated for this role)
Remote eligibility limited to: AL, AZ, CT, FL, GA, HI, IL, IN, KY, LA, MD, MA, MI, MN, MO, NC, NE, NH, NJ, NV, OH, OR, PA, RI, TN, TX, VA, WA, WI
HIPAA compliance required (PHI handled in billing and invoicing work)
What You’ll Do
⦁ Monitor aging reports and follow up on past-due accounts via phone, email, and third-party platforms
⦁ Identify invoices beyond contracted terms (30+ days) weekly and resolve payment delays
⦁ Investigate why invoices were missed for payment and drive follow-through until resolved
⦁ Recommend escalations including suspension, write-off, or third-party collections when needed
⦁ Maintain accurate records of collection activity and customer communications
⦁ Send weekly management updates with collection notes for invoices 60+ days past due
⦁ Coordinate with other departments to resolve complex or escalated billing situations
⦁ Pull in sales and account owners when customers go unresponsive
⦁ Generate accurate invoices based on contracts, usage, logs, and supporting data
⦁ Identify billing errors using data analysis and correct issues quickly
⦁ Manage billing-related customer inquiries and Salesforce cases (verify amounts, approve, document)
⦁ Safeguard PHI and ensure all billing activities comply with HIPAA and privacy standards
⦁ Maintain detailed documentation of all charges and supporting records
What You Need
⦁ 3–5 years of experience in accounts receivable, collections, billing, or a similar role
⦁ Strong attention to detail and a high standard for accuracy
⦁ Ability to manage high volume work with speed and consistency
⦁ Self-starter mindset with comfort working independently
⦁ Advanced Excel skills (pivot tables, VLOOKUP)
⦁ Experience with ERP systems (Sage Intacct or NetSuite preferred) and Salesforce preferred
Benefits
⦁ Health, dental, and vision benefits package
⦁ Flexible paid time off
⦁ 11 paid company holidays
⦁ 401(k) with matching
⦁ Parental leave
⦁ Access to the RethinkCare platform supporting neurodiversity and wellbeing in the workplace
If you’ve been waiting for a collections role where your follow-up actually matters and your Excel skills get used for real, this is a strong one. Apply while it’s still fresh.
Bring the urgency, bring the accuracy, and bring the receipts.
Happy Hunting,
~Two Chicks…