- Experience with troubleshoot application specific environmental\performance issues.
- Experience working with third party software vendors to troubleshoot and resolve issues.
- Coordinates troubleshooting and communication between networking, DBA and Infrastructure teams when needed.
- Assists with application upgrades on servers, including creating and maintaining change management requests, installations, and performance testing
- Understands individual application’s software and hardware requirements around how the business or development team use application(s).
- Understands data workflows, integration with other tools and business process.
- Excellent problem solving/analytical skills and knowledge of analytical tools.
- Display and execute logical and complex troubleshooting methods.
- Excellent verbal and written communication skills.
- Demonstrated soft skills required such keep business teams informed during system outages and maintenance windows.
- Ability to effectively interface with both technical and non-technical staff at all organizational levels.
- Knowledge of Keycentrix and New Leaf application suite.
- Strong knowledge of writing and executing SQL queries, SQL DB Backup and Restores.
- Strong knowledge of Jira administration, workflows and customizations.
