Shape the future of AI-driven customer support by building and optimizing chatbots and Copilot tools that make complex solutions feel simple. This is a chance to combine technical support expertise with cutting-edge AI to transform how customers interact with Vanta.
About Vanta
Founded in 2018, Vanta was created to restore trust in internet businesses by making security continuous and transparent. Today, it’s the world’s leading Trust Management Platform, helping thousands of companies improve and prove their security in real time. Vanta’s mission is clear: secure the internet and protect consumer data—while empowering businesses to do the same with ease.
Schedule
- Full-time, remote role (U.S. based)
- Flexible hours
- Collaboration across support, product, and engineering teams
What You’ll Do
- Build and maintain AI-powered support tools, including chatbots and internal Copilot
- Optimize conversational flows for accuracy, resolution rates, and customer satisfaction
- Analyze AI performance data to identify friction points and guide improvements
- Design and refine workflows within Intercom for customer-facing automation
- Curate knowledge resources (snippets, internal documentation) to fuel AI accuracy
- Partner with Product and Engineering to ensure AI tools stay aligned with new launches
- Handle a small volume of tickets to stay close to real customer challenges
What You Need
- Proven customer support or technical troubleshooting experience (TSS/SR TSS preferred)
- Exposure to AI-powered support tools and chatbot design
- Strong writing and content organization skills
- Data-driven problem solver with an iterative, test-and-learn mindset
- Comfortable collaborating cross-functionally to align AI and support strategies
- Familiarity with Intercom, knowledge tools, or similar systems
- Bonus: APIs, JSON, Python, or JavaScript experience for deeper AI workflow integration
Benefits
- $107K–$126K base salary + equity
- 100% covered medical, dental, and vision (dependents included)
- 401(k) with matching
- 16 weeks fully paid parental leave
- Wellness, remote work, and family planning stipends
- Open PTO + 11 paid holidays
- Flexible remote work, with offices in SF, NYC, London, Dublin, and Sydney
Vanta welcomes diverse perspectives and backgrounds, believing inclusion strengthens both its mission and its impact.
This is your chance to drive meaningful change in AI-powered support at a company reshaping security worldwide.
Happy Hunting,
~Two Chicks…