At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone — from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
As a Payments and Reporting Advisor, you will use your expertise to help owners gain confidence and knowledge around payments and reporting to help them run their business. You’ll respond to questions and take action to assist Homeowners in need of assistance through calls and emails related to payments, taxes and reports as it corresponds to running their vacation rental business. As a primary point of escalation, you will guide owners on all things related to our payment processing and reporting systems while providing world class hospitality.
What You’ll Do
Serve as the expert for customers and other Evolvers regarding owner financial reporting and payments
Investigate and reconcile financial transaction issues for our owners to ensure their payouts and tax reporting are accurate
Work with owners on sensitive and complex issues around the financial information and payments for their listing
Provide an exceptional customer experience via phone, chat, and email, using genuine kindness and professionalism to help owners with financial-related questions and problems.
Assist owners in times of need to make things right; utilize emotional intelligence and problem-solving skills to work towards effective solutions (not easy answers)
Collaborate with teammates within Owner Success and across Evolve to provide timely solutions to owners
What Makes You a Great Fit
2+ year of customer service experience
1+ year of accounts payable, collections, or related experience
Clear, concise and empathetic communicator able to earn the confidence of Evolve homeowners
Detail-oriented: You love untangling complex situations and making sure every transaction is accounted for
Ability to navigate challenging conversations with customers
Problem solving: you have the ability to help others move past emotion in a situation to find mutually agreeable solutions
Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. we currently are able to hire across the U.S. except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania.
Compensation
For this role our pay rate is $23.56 per hour.
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How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
Industry competitive pay, including equity in the company for all Evolvers
401(k) with a 4% match that vests immediately
Family
6 weeks of paid parental leave for birth and non-birth parents
Infertility coverage
Child care discounts and locator support
Pet insurance to cover your furry children
Well-being
Comprehensive health plans that include a 100% employer paid option for you and your family
100% employer-paid dental and vision for you and your family
8 free mental health visits
Unplug and Explore
Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
Annual Evolve travel credit after 1 year
Discounts to stay at Evolve properties
Learn Every Day
World class onboarding programs
Learning and development opportunities