Make a direct impact on patients’ lives by ensuring they receive the right care, equipment, and support at the right time.
About AdaptHealth
AdaptHealth provides full-service home medical equipment products and services to empower patients to live their best lives outside the hospital and in their homes. We are rapidly expanding and actively hiring passionate professionals who want to improve patient outcomes and grow with a mission-driven team.
Schedule
- Full-time, fully remote
- Monday–Friday, consistent schedule
Responsibilities
- Serve as the primary point of contact for patients, guiding them with empathy and professionalism.
- Send letters to patients when direct contact cannot be made, ensuring follow-up until resolution.
- Respond to patient emails and calls promptly, addressing concerns and ensuring satisfaction.
- Troubleshoot equipment issues (e.g., concentrators) over the phone.
- Verify and update patient contact information, delivery addresses, and instructions.
- Review and validate documentation before processing orders.
- Route orders to the appropriate department or branch for fulfillment.
- Accurately document patient communications, delivery expectations, and requests in standard formats.
- Identify trends or process inefficiencies and recommend improvements for cost savings and efficiency.
- Support departmental goals by assisting co-workers with call schedules and assigned tasks.
- Participate in team activities, including mentoring and training.
- Escalate complex patient concerns to supervisors for resolution.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year of experience in healthcare administration, insurance customer service, billing, call center, or financial services.
- Senior level: 2+ years of related experience, with at least 1 year in a Medicare-certified HME, diabetic, pharmacy, or home medical supplies environment.
- Strong decision-making, analytical, and problem-solving skills.
- Excellent written and verbal communication abilities.
- Strong organizational skills with attention to detail and follow-through.
- Proficiency with Microsoft Office and ability to learn new technologies and workflows quickly.
- Ability to work independently and as part of a collaborative team.
Benefits
- Competitive pay with opportunities for career growth.
- Fully remote position with consistent Monday–Friday schedule.
- Collaborative, mission-driven culture with strong leadership support.
- Work that directly improves patient health and quality of life.
- Recognition as a national leader in home medical equipment and patient care.
Physical Requirements
- Comfortable working at a computer for extended periods.
- Ability to occasionally lift items weighing up to 15 pounds.
How to Apply
If you are motivated to help patients live healthier, more independent lives and want to grow with a supportive team, apply today to join AdaptHealth.
Happy Hunting,
~Two Chicks…