About Within Health:
Within is a revolutionary way for the millions of people who suffer from eating disorders to receive clinically superior continuous care attuned to their needs – whoever they are, wherever they live and whatever form their eating disorder takes – built to work where real life happens, at home.
We are seeking bright, trailblazing, compassionate humans who align with our core values to join our clinical care team. Think you have the right skills, attitude, and sensitivity to augment an already-fantastic team? Then we want to hear from you!
Job Summary:
The Admissions Specialist is the first point of contact for clients seeking eating disorders treatment from Within Health, as well as those seeking program information for their loved ones and providers seeking treatment for their patients. The Admissions Specialist strives to convert inquiry calls to admissions by building a rapport with the individual, family and/or loved ones as well as assessing the level of care needed. The Admissions Specialist manages the administrative elements of the intake process, allowing clients to focus on recovery.
Major Areas of Responsibility:
- Answers incoming phone calls for eating disorders treatment inquiries and returns calls in a timely manner.
- Collects identification, referral and insurance information and assesses treatment eligibility based on admissions criteria, clinical presentation and insurance policies.
- Maintains updated knowledge on programming and demonstrates ability to highlight program features specific to caller’s needs.
- Manages active leads and opportunities in the database system.
- Maintains communications with individuals or families, sometimes after typical business hours and on weekends and enters detailed documentation for all calls.
- Manages referral responsibilities to other treatment programs when appropriate.
- Responsible for obtaining records from outside professionals (i.e., referring physicians, hospitals, labs, and treatment facilities).
- Assists with running verification of insurance benefits.
- Clearly and directly explains insurance coverage and payment options to families and/or providers. Negotiate payment arrangements if needed.
