Lead a mission-driven admissions team helping families access life-saving virtual mental health care.
About Charlie Health
Charlie Health delivers personalized virtual behavioral health treatment for people facing complex mental health, substance use, and eating disorder challenges. Their mission is to remove barriers to care and expand high-quality treatment across the country. As one of the fastest-growing healthcare startups, the team is redefining what compassionate, connected behavioral healthcare looks like.
Schedule
- Full-time
- Remote within approved states
- Monday–Friday, 8am–5pm MST
- Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC
Responsibilities
- Lead a team of 10+ Admissions Coordinators, overseeing daily performance, coaching, and support
- Manage hiring, onboarding, training, and performance reviews
- Coordinate team schedules and distribute workload to maintain high operational efficiency
- Ensure consistent, high-quality communication with prospective clients, families, and referral sources
- Champion the client admissions experience and resolve escalated concerns
- Maintain high call-center service levels and call quality standards
- Collaborate across departments to meet KPIs including time-to-admission, satisfaction scores, and quota targets
- Develop and implement best practices for admissions and discharge workflows
- Partner with Executive Leadership to provide performance updates and process insights
Requirements
- 3+ years leading or mentoring Admissions or Sales teams
- 3+ years sales experience in a healthcare admissions environment
- 1+ year of Salesforce experience
- Strong multitasking ability and comfort in a high-volume, fast-paced setting
- Familiarity with HIPAA (plus)
- Experience supporting adolescents or young adults in mental health (plus)
- Proficiency in Microsoft Office and Google Suite
Benefits
- Base compensation range: $80,000–$95,000
- Additional performance-based bonus opportunity
- Comprehensive benefits package for full-time employees
This role is ideal for someone who leads with empathy, thrives under pressure, and knows how to motivate teams handling sensitive, high-stakes work. If you’re energized by mission-driven leadership and want your daily work to change lives in real time, this one fits.
Happy Hunting,
~Two Chicks…