If you’re energized by connecting people to life-changing mental health treatment, this role puts you on the front lines of impact. As the first point of contact for at-risk clients and families, you’ll guide people through critical decisions and help them access care when they need it most.
About Charlie Health
Charlie Health provides personalized virtual mental health treatment for individuals with complex needs. Their mission is to connect the world to life-saving behavioral healthcare by expanding access, reducing barriers, and improving outcomes from the comfort of home. As one of the fastest-growing startups in healthcare, they’re scaling nationwide and redefining what high-quality behavioral care looks like.
Schedule
- Full-time
- Fully remote within approved states
(Not available in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC) - Shift-based schedules (selected during application)
What You’ll Do
- Facilitate a high volume of inbound and outbound calls with prospective clients, families, and referral sources
- Build trust while gathering demographics, clinical history, and presenting concerns
- Explain financial policies, payment options, and available assistance programs
- Maintain accurate documentation in Salesforce, including consents and insurance information
- Coordinate with internal teams to meet KPIs such as time-to-admission, satisfaction scores, and admission targets
- Provide consistent communication to advance clients through the admissions process
- Represent Charlie Health’s mission and explain the value of its clinical model to prospective clients
What You Need
- Bachelor’s degree
- 2+ years of sales experience (healthcare admissions a plus)
- Track record of exceeding performance goals
- 1+ year of Salesforce experience
- Ability to multitask in a high-volume, fast-paced environment
- Strong communication skills and rapport-building abilities
- Familiarity with HIPAA is helpful
- Experience working with adolescents/young adults in mental health is a plus
- Proficiency with Microsoft Office and Google Suite
Benefits
- Competitive base pay: $54,000–$60,000
- Total target cash compensation with bonuses: $66,000–$84,000
- Comprehensive benefits package for full-time employees
- Mission-driven culture rooted in connection, evidence, and urgency
Remote admissions roles with real client impact fill quickly—especially those offering strong growth paths and purpose-driven work.
A great match if you thrive in fast-paced environments and want to help families access care faster.
Happy Hunting,
~Two Chicks…